[Remote] Director of Operations - Critical Infrastructure

Note: The job is a remote job and is open to candidates in USA. Smart Tech Contracting is a company that delivers turnkey BAS & EPMS solutions for mission-critical colocation and hyperscale data centers. They are seeking a Director of Operations to define and oversee operational strategies, lead financial oversight, and manage a high-performance operations team.

Responsibilities

• Define, implement, and oversee operational strategies that align with corporate growth objectives
• Drive the adoption and optimization of enterprise project management and ERP tools to enhance efficiency, accuracy, and decision-making
• Establish operational KPIs and ensure project delivery meets or exceeds quality, schedule, and budget targets
• Conduct risk assessments and enforce compliance with all safety, regulatory, and contractual requirements
• Lead budgeting, forecasting, and profitability analysis for the operations division
• Review and approve all major project budgets and change orders
• Implement process improvements for financial reporting, tax compliance, and cost control
• Partner with accounting and executive leadership to develop accurate, actionable financial dashboards
• Build and lead a high-performance operations team, providing mentorship, professional development, and clear performance metrics
• Oversee workforce planning, recruitment, and succession strategy to meet current and future business needs
• Assign and align project managers and technical resources to maximize efficiency and client outcomes
• Serve as the senior point of contact for strategic client accounts, ensuring alignment between client objectives and project execution
• Foster partnerships with subcontractors, consultants, and technology providers to maintain competitive pricing and technical innovation
• Oversee preconstruction activities, contract negotiations, and vendor agreements
• Evaluate and adopt emerging technologies, tools, and delivery methods to improve operational performance
• Collaborate with business development teams to expand the market presence and service offerings in mission-critical sectors
• Performs Other Related Duties as Assigned

Skills

• Bachelor's degree in Engineering, Construction Management, Business Administration, or related field
• 13+ years of progressive leadership in construction management, MEP systems, building automation, or mission-critical infrastructure; 5+ years in a senior operations or director role
• Proven track record managing large-scale, high-value projects in critical infrastructure markets (e.g., data centers, utilities, advanced manufacturing)
• Deep knowledge of managing large-scale, high-value projects in critical infrastructure sectors, including hyperscale data centers, utilities, and advanced manufacturing
• Expert knowledge of BAS, EPMS, ICT systems, and integrated building technology solutions
• Skilled in contract negotiation, risk management, and aligning agreements with organizational goals
• Skilled in MS Project, Procore, ERP platforms, and Microsoft Office Suite for project planning and execution
• Skilled in effective strategic planning, business growth, and operational efficiency initiatives
• Exceptional ability to lead cross-functional teams, mentor talent, and drive organizational performance
• Ability to build and sustain executive-level client and partner relationships
• Ability to solve complex technical, contractual, and financial challenges while delivering high-value outcomes
• Ability to leverage AI and emerging technologies to streamline workflows, optimize operational processes, and contribute to company-wide innovation
• Ability to work successfully in a remote environment through effective communication and organizational skills, self-motivation, proactiveness and resourcefulness in a distraction free workspace
• Ability to identify and analyze complex problems, evaluate alternatives and implement effective solutions
• Ability to analyze and prepare documents, reports and correspondence
• Ability to communicate effectively in both oral and written form (technical and non-technical information)
• Ability to communicate effectively directly with clients and at times serve as primary point of client contact
• Ability to work successfully as a member of a team and independently with little supervision
• Ability to work under pressure and meet close deadlines
• Ability to effectively plan and delegate the work of others
• Organizational skills, with the ability to manage multiple tasks simultaneously
• Master's degree preferred

Benefits

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)
• Dental and vision plans
• Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26
• 401k with company match and self-directed brokerage account option
• PTO including additional paid time off during the last week of the year
• Company paid life insurance coverage for employees and their eligible dependents
• Short and long-term disability, AD&D coverage
• Professional development opportunities, tuition reimbursement and professional licensing assistance
• Paid parental leave after one year of employment

Company Overview