[Remote] Digital Service Expert (Product Management) (Remote From Anywhere In CO)

Note: The job is a remote job and is open to candidates in USA. The North Carolina Department of Agriculture and Consumer Services is seeking a Digital Service Expert focused on Product Management. This senior product manager role will own a product or significant part of a product to improve Colorado's digital services, ensuring accessibility and benefit for all residents.

Responsibilities

• Own and iterate on detailed product requirements for sign-in, account creation, identity verification, MFA, account recovery, consent, and account management flows
• Translate product strategy and roadmap priorities into clear user stories, acceptance criteria, and delivery plans
• Manage and prioritize the product backlog in partnership with engineering, design, security, operations, and agency teams
• Use analytics, research findings, support trends, and user feedback to identify issues and recommend improvements
• Drive agency adoption and onboarding by clearly articulating the value of Sign in with myColorado, clarifying requirements, validating user journeys, and coordinating launch readiness
• Document product decisions, tradeoffs, risks, and dependencies
• Help ensure Sign in with myColorado is secure, usable, scalable, and sustainable as more services adopt it

Skills

• The minimum of five (5) years of experience delivering product management, user experience research & design, software development, or related concepts in complex environments
• Documented proficiency in working collaboratively with teams across the software development life cycle
• 5+ years of product management experience owning complex digital products from discovery through delivery and iteration. Experience working in environments related to identity management, authentication, or SSO
• Demonstrated ability to independently and collaboratively lead cross-functional teams, including engineering, design, data, operations, and business stakeholders
• Experience defining product strategy, prioritizing roadmaps, using qualitative and quantitative data to make decisions, and measuring outcomes against clear success metrics

Benefits

• This position is eligible for State employee benefits
• OIT employees must comply with any screening procedures in place at state agency locations where they might perform work.
• A pre-employment background check will be conducted as part of the selection process.
• Post-employment background checks will be required for specific agencies as business needs dictate, which may include a polygraph exam, fingerprint-based criminal history search, reference checks, and a drug test.
• This position may require travel within the specified geographic area, and to locations across the state as needed.
• This position may require on-call duties as needed by the position.
• If this posting indicates “remote from anywhere in CO” in the title, periodic reporting to the primary state work location designated for the position is required.
• All remote work must be performed in Colorado.
• While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position.
• A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.
• The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at [email protected] or call (303) 764-7900.
• This position is term limited with an anticipated end date of three years from the time of hire. The position may be extended if additional funds permit it.
• Do you wish to proceed with the selection process?

Company Overview