[Remote] CX Global Account Manager Job Details | Avaya
Note: The job is a remote job and is open to candidates in USA. Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. They are seeking a CX Global Account Manager to drive the adoption of their AI-driven customer experience solutions, focusing on CCaaS and Orchestration portfolios while acting as a trusted advisor to customers.
Responsibilities
- Act as the trusted business and sales advisor to customer executives, leading strategic discussions focused on total cost of ownership (TCO), return on investment (ROI), platform scalability, and the strategic road map for modern cloud CX solutions
- Lead high-level business discovery to define the strategy and commercial justification for complex, large-scale CCaaS solutions. Focus on creating seamless, integrated customer journey outcomes across voice and digital channels (chat, email, social, messaging)
- Participate in the delivery of compelling, high-impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate the compelling business value of our platforms, showcasing integrations with core business applications (CRM, WFO, ERP)
- Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively position Avaya’s superior differentiation and clear business advantages
Skills
- 8+ years successful SaaS sales experience with a strong preference for expertise in CCaaS/UCaaS sales
- A demonstrated history of hitting and exceeding annual sales targets
- Exceptional communication, presentation, and whiteboarding skills, with a proven ability to lead strategic, value-focused discussions with C-level audiences
- Travel as required to achieve monthly, quarterly and annual sales plans
- Bachelor degree or equivalent experience
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
- Master Degree is preferred
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