[Remote] Customer Support Inside Sales Rep

Note: The job is a remote job and is open to candidates in USA. Zentro Internet is one of the largest independent internet service providers focused on multi-dwelling units in the United States. They are seeking a motivated Inside Sales Representative to handle customer calls, build relationships, and assist with product sign-ups while maintaining a high level of customer satisfaction.

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner
• Identify customer needs and recommend appropriate products or services
• Guide customers step-by-step through the process of signing up for products and services using the company website and portal
• Provide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding process
• Meet or exceed sales, retention, and performance goals
• Accurately document customer interactions in company systems
• Resolve customer concerns with patience and a solution-oriented approach
• Maintain a high level of product and system knowledge through ongoing training
• Adherent to company policies, procedures, and ethical standards
• Collaborate effectively with team members and support group decisions

Skills

• High School Diploma or Equivalent Education
• Requires a minimum of two (2) years of experience in customer service, call center, sales, and/or retention
• Basic troubleshooting knowledge with the ability to assist customers in navigating websites, portals, and online sign-up processes
• High ethical standards and strong work ethics with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions
• Strong problem-solving skills with patience and a positive approach
• Self-motivated, detail-oriented, and organized with the ability to work efficiently to meet deadlines
• Excellent verbal communication and active listening skills
• Must have a distraction-free, dedicated workspace suitable for remote work
• Windows 11 operating system (No Macs or Chromebooks)
• Minimum of 8GB RAM
• Ability to connect directly to your modem using an ethernet cable
• Ability to connect to a USB headset
• A camera is required for training and meetings
• Internet speed of at least 50 Mbps download and 25 Mbps upload

Benefits

• Commission eligibility
• Health, Dental, and Vision benefits
• Paid vacation, sick leave, and holidays
• Headset
• Keyboard
• Mouse

Company Overview