[Remote] Customer Support Associate

Note: The job is a remote job and is open to candidates in USA. Libra Solutions is a company that simplifies legal processes for plaintiffs and their attorneys. They are seeking a Customer Support Associate to serve as the first point of contact for consumers seeking pre-settlement funding, providing exceptional customer service and guiding applicants through the intake process.

Responsibilities

• Answer approximately 75–80 inbound customer calls per day from consumers interested in applying for pre-settlement funding
• Provide outstanding customer service while educating consumers about available products and services
• Accurately collect and document customer information within company systems
• Guide applicants through the intake and onboarding process while ensuring a positive customer experience
• Meet or exceed established sales, quality, and productivity goals
• Demonstrate empathy and professionalism when assisting customers experiencing financial hardship
• Utilize CRM and other internal systems to maintain accurate records and follow-up activities
• Collaborate with internal teams to ensure timely processing of customer applications
• Follow established call scripts, compliance requirements, and company procedures

Skills

• High school diploma or equivalent
• 1–2 years of experience in a high-volume inbound call center handling approximately 75–80 calls per day
• Strong verbal and written communication skills with the ability to demonstrate empathy and professionalism
• Experience using CRM software and online chat platforms
• Ability to multitask while maintaining accuracy in a fast-paced environment
• Minimum typing speed of 35 WPM
• Ability to meet productivity and performance metrics
• Must successfully pass a background investigation
• Be able to work from 10:30am – 7:00pm CST daily, Monday - Friday
• Experience in medical, healthcare, legal, or financial services
• Spanish-speaking candidates are encouraged to apply
• Some college preferred
• Customer service experience within the medical, healthcare, legal, financial services, insurance, or personal injury industries strongly preferred
• Bilingual in Spanish (preferred but not required)

Benefits

• Competitive compensation
• A comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance
• A 401(k) with generous company match
• Flexible spending accounts for medical and dependent expenses
• Time off to recharge

Company Overview