[Remote] Customer Success Manager (East Coast Remote)
Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global community dedicated to enhancing safety through technology. They are seeking a motivated Customer Success Manager to drive customer satisfaction, retention, and engagement by developing tailored Customer Success Plans and building strong relationships with clients.
Responsibilities
- Develop and execute tailored Customer Success Plans to drive user adoption, satisfaction, and retention
- Build trusted advisor relationships with customers, establishing yourself as a strategic partner
- Collaborate with customers to define goals, set key performance indicators, and track progress
- Develop a deep understanding of the Noggin enterprise software platform to assist clients in driving additional value
- Leverage CRM tools (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero) to monitor and manage customer engagement
Skills
- 4+ years of experience in customer advocacy, sales, engineering, or project management
- Proficiency in CRM software and Customer Success platforms
- Experience with B2B congratulable SaaS platforms
- Ability to obtain necessary background clearance as required by customers
- Strong communication and relationship-building skills, with a customer-focused mindset
- Bachelors degree with 4+ years of experience in customer advocacy, sales, engineering, and/or project management
- AND 3+ years experience with a CRM software
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- Referral Payment Plan
Company Overview