[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Revenova is seeking a Customer Success Manager who plays a pivotal role in ensuring that clients achieve their desired outcomes through effective use of the company's products and services. The successful candidate will build strong relationships with customers, guide them through onboarding and ongoing engagement, and collaborate with various teams to drive customer retention and growth.

Responsibilities

• Own the overall success of an assigned portfolio of customers, serving as a trusted advisor and strategic partner throughout the customer lifecycle
• Serve as a trusted advisor by understanding each customer’s business goals, operational workflows, challenges, and success measures
• Drive adoption, engagement, and effective use of Revenova solutions through proactive guidance, best practices, and success planning
• Monitor customer health, usage trends, and key performance indicators to identify risks, address adoption gaps, and proactively drive positive outcomes
• Build and maintain strong relationships with key stakeholders, executives, administrators, and end users to foster long-term customer partnerships
• Lead regular business reviews and strategic planning discussions aligned to customer objectives and platform capabilities
• Collaborate with Product, Support, Professional Services, and Sales to advocate for customer needs and improve the customer experience
• Partner with customers to identify workflow optimization opportunities and expanded use of the Revenova platform
• Support customer retention and renewal efforts by proactively managing risk and reinforcing ongoing business value
• Identify account growth opportunities through additional products, services, or strategic initiatives aligned with customer needs
• Travel as needed to support customer meetings, business reviews, industry events, and strategic account initiatives

Skills

• Minimum of 3-5 years of experience in a customer success, account management, or related role, preferably within the software, logistics, transportation, or supply chain industry
• Demonstrate a comprehensive understanding of Transportation Management Systems (TMS) software with the ability to quickly grasp and adapt to new software systems
• Provide expertise in Salesforce components, including managing user accounts, configuring workflows, overseeing security settings, and creating basic reports and dashboards to support operational needs
• Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues
• Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
• Demonstrated commitment to customer satisfaction and success
• Ability to work effectively within a team and collaborate cross-functionally
• Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines
• Willingness to travel as needed to meet with clients and attend industry events

Benefits

• Health insurance with two PPO plan options covering medical care, prescriptions, preventive services, and virtual visits
• Dental and vision coverage
• Voluntary short-term disability insurance
• Life and AD&D coverage
• A 401(k) plan with a 3% Safe Harbor contribution (subject to IRS HCE guidelines)
• Generous time-off benefits for vacation, sick leave, and company holidays
• Eligibility for a corporate bonus or sales commission plan based on their role

Company Overview