[Remote] Customer Success Coordinator

Note: The job is a remote job and is open to candidates in USA. InAir is a forward-thinking, fully remote consulting firm specializing in Airtable consulting services. The Customer Success Coordinator will focus on maximizing client value and driving long-term retention by nurturing client relationships and monitoring account health.

Responsibilities

• Manage Airtable Partner Portal updates in coordination with PMs
• Support onboarding and administrative tasks related to sales operations
• Help maintain accuracy in client reports, proposals, and partner deliverables
• Proactively nurture client relationships through regular follow-ups, pulse checks, and strategic check-ins to ensure ongoing satisfaction and success
• Support quarterly client reviews by preparing account updates, gathering feedback, and documenting action items and next steps
• Monitor client health and sentiment, identifying potential risks and opportunities, gathering actionable feedback, and escalating insights to internal teams
• Design, distribute, and analyze Customer Satisfaction (CSAT) surveys to continuously improve the client journey
• Establish and nurture relationships with Airtable account managers and sales representatives through regular, intentional outreach, coordinated with Marketing as part of our broader partnership strategy
• Facilitate ongoing communication with key partners, ensuring alignment on shared goals and strengthening collaborative ties
• Maintain accurate and organized records of all client interactions, account health metrics, and partnership outreach within internal systems
• Collaborate closely with internal teams (Delivery, Product, Operations, and Marketing) to advocate for client needs and align on partnership initiatives
• Participate in team syncs to provide updates on client sentiment, account health, and partnership engagement metrics
• Maintain and update account health scores, stakeholder maps, communication history, and account documentation on a monthly basis to ensure accurate account visibility, renewal readiness, and proactive client management

Skills

• 1–2 years of experience in customer success, account management, client services, or partner relations role, ideally within a tech or SaaS environment
• Proven ability to build, maintain, and grow professional relationships with external clients and key stakeholders
• Comfortable working with CRM and collaboration tools (e.g., HubSpot, Slack, ClickUp)
• Exceptional written and spoken English (C1–C2 level)
• Strong written and verbal communication skills, with the ability to confidently lead client check-ins and execute partner outreach
• Highly organized, proactive, and capable of managing multiple client accounts and partnership initiatives simultaneously
• A team player with a forward-thinking attitude and genuine care for client outcomes and business growth
• Familiarity with data management platforms such as Airtable is a strong plus

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