[Remote] CRM Software Engineer

Note: The job is a remote job and is open to candidates in USA. The UW-Madison Division of Information Technology (DoIT) is looking for a CRM Software Engineer to join their Enterprise CRM and Engagement Solutions team. The role involves leading application development projects, collaborating with stakeholders, and optimizing system performance to support the university's IT infrastructure.

Responsibilities

• Leads application development, integration upgrades, and maintenance projects
• Trains and provides technical guidance to lower level staff
• Conducts system analysis, reviews, and interprets system requirements, and develops detailed system design specifications for system integration and upgrades
• Designs and develops well integrated applications that meet present and future business needs
• Develops data structure and systems performance strategies
• Consults with clients on project status, proposals, or technical issues
• Determines testing methodologies and manages the development and implementation of comprehensive test plans
• Provides expertise on the resolution and technical approach of complex technical design and system integration problems
• Reviews systems requirements, design, and business processes to ensure the alignment with IT and business strategies

Skills

• Demonstrated experience applying Object-Oriented programming principles (encapsulation, inheritance, polymorphism) in production-level code
• Building and maintaining system integrations using APIs, middleware, or other tools to enable reliable data exchange across platforms
• Experience using source control tools (e.g., Git) and CI/CD pipelines to manage code changes and enable automated, reliable deployments
• Experience writing and optimizing SQL queries and designing relational database structures to ensure efficient, scalable, and reliable data management
• Experience developing in large, enterprise-wide environments supporting multiple applications, managing dependencies and coordinating changes to ensure system stability and performance
• Experience creating, parsing, and managing data using formats such as JSON, XML, and HTML to support integration and application functionality
• Experience building, consuming, and testing APIs (REST/SOAP) using tools such as Postman to support reliable system integration and data exchange
• Experience serving as the subject matter expert on Salesforce declarative architecture, spearheading the design of enterprise-level automated workflows and Flow-based solutions
• Performing data integrations to import and export data across systems using various tools and methodologies, ensuring data accuracy, integrity, and reliability
• Designing, developing, and enhancing Salesforce solutions using Apex and Lightning Web Components (LWC) to deliver scalable functionality, maintain code quality, and support evolving business needs
• Ability to write and optimize SOQL queries to efficiently retrieve and analyze Salesforce data, supporting reporting, integrations, and business decision-making
• Managing the setup and ongoing administration of Salesforce org backups using OwnBackup, ensuring reliable data protection, backup integrity, and recovery readiness
• Salesforce certification(s) preferred (e.g., Administrator, Platform Developer), or equivalent practical experience

Benefits

• Generous vacation, holidays, and sick leave
• Competitive insurances and savings accounts
• Retirement benefits
• 100% remote work; partial remote work; or fully on-site. Remote work requires an approved flexible work arrangement (FWA), which is reviewed and approved annually
• An FWA requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer

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