[Remote] Customer Service Representative II

Note: The job is a remote job and is open to candidates in USA. Stewart Title is a global real estate services company recognized for its commitment to employee growth and customer service. The Customer Service Representative II will serve as the primary point of contact for agents and vendors, ensuring a smooth customer experience while handling inquiries and resolving issues efficiently.

Responsibilities

• Maintains a working knowledge of title-related concepts such as title chains, legal descriptions, and public records to support customer needs. Reviews relevant documents, including title commitments and closing documentation, to ensure accuracy and completeness. Identifies and helps resolve basic issues, such as missing information or discrepancies, while keeping all stakeholders informed
• Responsible for answering routine questions and issues about products and services from internal and external customers
• Utilizes standard office tools and customer service platforms, including Microsoft Office, production systems (e.g., Qualia, Resware), and CRM systems like Dynamics, to manage tasks and track customer interactions effectively
• Effectively resolves inquiries or escalates concerns in a timely fashion
• Follows standard procedures and guidelines
• Understands how assigned duties relate to others within the team and how the team integrates with related teams
• Impacts own team through the quality of the support provided
• Recognizes and solves typical problems; selects solutions from established options
• Communicates moderately complex information in routine situations, typically within own team
• Works under general supervision with limited ability to modify approach
• Individual contributor having no supervisory responsibilities; manages own workload
• Performs all other duties as assigned by management

Skills

• High school diploma
• Typically requires 8+ years of related work experience
• Maintains a working knowledge of title-related concepts such as title chains, legal descriptions, and public records to support customer needs
• Reviews relevant documents, including title commitments and closing documentation, to ensure accuracy and completeness
• Identifies and helps resolve basic issues, such as missing information or discrepancies, while keeping all stakeholders informed
• Responsible for answering routine questions and issues about products and services from internal and external customers
• Utilizes standard office tools and customer service platforms, including Microsoft Office, production systems (e.g., Qualia, Resware), and CRM systems like Dynamics, to manage tasks and track customer interactions effectively
• Effectively resolves inquiries or escalates concerns in a timely fashion
• Follows standard procedures and guidelines
• Understands how assigned duties relate to others within the team and how the team integrates with related teams
• Impacts own team through the quality of the support provided
• Recognizes and solves typical problems; selects solutions from established options
• Communicates moderately complex information in routine situations, typically within own team
• Works under general supervision with limited ability to modify approach
• Individual contributor having no supervisory responsibilities; manages own workload
• Performs all other duties as assigned by management
• Bachelor's degree

Benefits

• A variety of health and wellness insurance options and programs
• Paid time off
• 401(k) with company match
• Employee stock purchase program
• Employee discounts

Company Overview