[Remote] Customer Service Representative (Hybrid Eligible)

Note: The job is a remote job and is open to candidates in USA. The University of Missouri-Columbia is seeking a Customer Service Representative for their University Physicians department. The role involves providing high quality customer service to various stakeholders through phone and face-to-face interactions, as well as managing patient account systems.

Responsibilities

• Provide high quality customer service to patients, departments, insurance companies & other entities who require our services, by working the IDX patient accounts systems for both UP & HPA
• This service is provided via the ACD phone system or face to face in a Customer Service Office
• Work written patient correspondence
• Update registration bad addresses and mail returns in the account system
• Represent MU Healthcare by providing high quality customer service

Skills

• High school diploma or the equivalent
• Three years of customer service and or clerical experience is required
• Education may be substituted in lieu of experience
• Ability to operate a personal computer is necessary
• The ability to type may be necessary depending upon the position
• Previous call center experience
• Be able to receive and convey written/verbally communicated information
• Ability to remain seated at work for most of the working shift if required to meet responsibilities
• Be able to work without direct supervision as necessary

Benefits

• This position is eligible for University benefits.
• As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses.

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