[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. InteLogix is a trusted leader in empowering individuals and organizations to achieve their full potential. They are seeking an On-Demand Customer Service Representative to provide professional support in a virtual high-volume call center environment, assisting customers with inquiries and ensuring effective solutions.
Responsibilities
- Handle incoming calls with accuracy and professionalism; facilitate first call resolution and escalate using proper procedures
- Navigate systems of record and knowledge tools to ensure accurate information is conveyed to callers
- Communicate clearly in writing and verbally; actively listen to understand caller concerns
- Identify and escalate unusual or recurring issues through established channels
- Research account details and exercise sound judgment on follow-up actions
- Navigate multiple applications simultaneously to deliver comprehensive solutions efficiently
- Monitor and report unusual call patterns or repeat issues; escalate system problems to supervisory staff promptly
- Attend required training sessions for new projects and initiatives; maintain organized training materials
- Perform other duties as assigned
Skills
- Minimum 1 year of customer service experience
- Ability to pass federal clearance
- Flexibility to work weekends, evenings, and holidays as needed
- Proficiency with computer systems and software
- High school diploma or equivalent (equivalent experience may substitute)
- Excellent written and verbal communication skills
- Strong analytical and effective decision-making skills
- Proficient PC and internet navigation skills
- Efficient time management in a fast-paced environment
- Ability to navigate multiple applications simultaneously
- Prior experience in a high-volume production environment
- Experience managing difficult customer interactions with professionalism and diplomacy
Benefits
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal
- Career Advancement
Company Overview