[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Vero Networks is dedicated to providing high-quality fiber optic-based broadband services to underserved communities. As a Customer Service Representative, you will be the face of the company, handling customer onboarding, inquiries, and support to ensure quality standards are met.

Responsibilities

• High School diploma or GED
• Strong critical thinker
• Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care
• Ability to organize and prioritize work and adapt to changes quickly
• Self-guided approach to learning and gaining knowledge in addition to company provided training
• Self-motivated with the ability to work in a fast paced, team-based environment
• Ability to effectively solve problems or escalate issues as needed
• Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary

Skills

• High School diploma or GED
• Bilingual (Spanish)
• Strong critical thinker
• Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care
• Ability to organize and prioritize work and adapt to changes quickly
• Self-guided approach to learning and gaining knowledge in addition to company provided training
• Self-motivated with the ability to work in a fast paced, team-based environment
• Ability to effectively solve problems or escalate issues as needed
• Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary

Company Overview