[Remote] Customer Service Onboarding Specialist
Note: The job is a remote job and is open to candidates in USA. Piper Companies is seeking a Customer Service Onboarding Specialist to join a growing organization within the technology services industry. The Customer Service Onboarding Specialist will be responsible for guiding clients through onboarding and implementation while providing technical customer support at a CCNA-equivalent level.
Responsibilities
- Lead end-to-end client onboarding and implementation processes, ensuring a seamless customer experience
- Serve as a primary point of contact for new clients, providing technical support and troubleshooting
- Assist customers with network-related configurations, connectivity issues, and product setup
- Collaborate cross-functionally with engineering, support, and account management teams
- Translate technical concepts into clear, user-friendly guidance for clients
- Maintain thorough documentation of onboarding activities, configurations, and support cases
- Proactively identify opportunities to improve onboarding processes and customer satisfaction
Skills
- Experience in technical customer service, onboarding, or implementation roles
- CCNA-level knowledge of networking fundamentals (routing, switching, TCP/IP, etc.)
- Strong troubleshooting skills within networked or cloud-based environments
- Proven ability to manage client relationships and ensure a positive onboarding experience
- Excellent communication skills with the ability to explain technical concepts to non-technical users
- Strong organizational skills and ability to manage multiple client onboarding projects simultaneously
Benefits
- Comprehensive benefits package including medical, dental, vision, 401(k), and PTO
- Fully remote work environment
Company Overview