[Remote] Customer Account Manager

Note The job is a remote job and is open to candidates in USA. Muck Rack is the leading SaaS platform for public relations and communications professionals. They are seeking a driven and results-oriented Customer Account Manager to drive expansion revenue by identifying and closing cross-sell and upsell opportunities within existing accounts.

Responsibilities

Build and close a pipeline of expansion opportunities across existing SMB & MM customers Partner with SMB & MM Customer Success Managers to identify whitespace and growth opportunities Prospect into the existing customer base through outbound outreach and internal referrals Sell across Muck Rack’s product suite (Media Intelligence, Press Release, Social Listening, Gen Pulse, etc.) Accurately forecast monthly and quarterly expansion bookings Own account and territory planning in partnership with your CSM pod Drive pipeline creation, conversion, and deal progression across expansion opportunities Collaborate cross-functionally to ensure alignment across sales and customer success Skills 3-5 years experience in sales or account management roles working specifically with SMB and Mid Market companies Proven experience owning a revenue target and closing deals Experience managing pipeline and forecasting revenue Strong prospecting and outbound sales skills Experience selling into existing customer accounts preferred Experience selling PR, media intelligence, or related solutions required for Enterprise roles Background in SaaS, MarTech, or related industries Strong communication and relationship-building skills Ability to operate in a fast-paced, distributed environment Alignment with Muck Rack's core values Customer Devotion, Resilience, Transparency, Ownership Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery Experience selling into existing customer accounts Benefits Fully distributed team with a permanent remote setup Home office stipend, phone and internet reimbursement, coworking membership Virtual and in-person team bonding (lunches, events, competitions) Competitive geo-neutral pay in the U.S. Annual reviews to ensure equity and market alignment Standardized bonus or commission structure 401(k) with employer contributions Equity opportunities Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents 100% premium coverage for individuals on high-deductible plans 24/7 Virtual Care and Employee Assistance Program Employer-funded HSA contributions and other pre-tax benefits Quarterly wellness stipend and free Headspace subscription 4+ weeks of PTO, plus paid sick and mental health days 13 paid holidays with the option to swap for personal days Up to 16 weeks of fully paid parental leave Transparent pathways for internal mobility and promotion Bi-annual performance reviews, team workshops, and leadership training Unlimited access to Coursera and O’Reilly 2 additional PTO days annually for learning and development Commitment to equity and valuing diverse perspectives Agile, founder-led company focused on collaboration and innovation Trusted by 3,000+ companies worldwide Company Overview Muck Rack is a public relations management platform that enables organizations to connect with journalists to generate media coverage. It was founded in 2009, and is headquartered in Miami, Florida, USA, with a workforce of 201-500 employees. Its website is http//muckrack.com.