[Remote] Content Quality Assurance Hourly

Note: The job is a remote job and is open to candidates in USA. Pearson is a global lifelong learning company dedicated to helping people realize their potential through education. They are seeking a Composition Quality Assurance Limited Term Employee to assist in ensuring the accuracy and quality of published content, which includes reviewing items and verifying edits across various formats.

Responsibilities

• Review items and forms to ensure they follow program specific requirements. This includes paper, online, text to speech, accommodations and ancillary materials
• Verify the correctness and completeness of text, artwork and items in all documents for both paper and online testing as documented
• Verify requested edits are accurately applied and align across forms that are sent in
• Maintain notes during the season regarding issues and ideas for efficiencies and communicate to the Program Lead
• Help review and research production/quality issues
• Process files in a timely manner, relative to overall standard processing times
• Communicate any delays or issues to the assigned Program Lead
• Track work queues throughout the day for programs you support and be in contact with your Program Lead regarding assignments and priorities
• Attend team meetings and program meetings as needed
• Interact primarily with the assigned Program Lead for main workload and collaborate with the entire team to cover shifting priorities
• When queue work is slow, assist other CTD groups as needed (FQA, CDM, etc.)
• Complete training on verification processes and best practices
• Work with your mentor and manager to ensure you have all access and required training
• Communicate one on one with the assigned Program Lead to work through any issues and answer any questions as needed
• Identify areas for improvement in the verification process and help implement solutions to enhance efficiency and accuracy
• Document and communicate repetitive issues to your Program Lead so they can reach out to the responsible group to see where efficiencies can be made
• Stay in contact with the assigned program lead to ensure there is a clear understanding of system updates that affect project work
• Regular hours are expected, working 8 hours/day 5 days/week, choose a start time between 7 and 9am
• Work approved overtime as needed to meet deadlines, including evenings and weekends

Skills

• Strong attention to detail and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to communicate, in writing, precisely and effectively
• Strong organizational and time management skills
• Experience on PC computers with the ability to work with other platforms (iPad/Chromebook)
• Ability to work with a variety of sites and documents across multiple screens and/or devices
• Bachelor's degree preferred
• Experience with Adobe Acrobat preferred

Company Overview