[Remote] CMDB Business Process Consultant
Note: The job is a remote job and is open to candidates in USA. Dexian is a leading provider of staffing, IT, and workforce solutions. They are seeking an experienced CMDB Business Process Consultant / Business Analyst to support a high-impact ServiceNow CMDB Assessment and Data Governance engagement for a leading financial services organization.
Responsibilities
- Create clear, concise, and client-ready documentation including:
- Business Requirements Documents (BRDs)
- User Stories
- Process Flows
- Workshop Summaries
- Governance Documentation
- RACI Matrices
Skills
- Experience as a CMDB Business Process Consultant / Business Analyst
- Strong business analysis expertise
- Solid understanding of ServiceNow CMDB
- Understanding of ITSM/ITOM processes
- Understanding of data governance principles
- Ability to create clear, concise, and client-ready documentation including Business Requirements Documents (BRDs), User Stories, Process Flows, Workshop Summaries, Governance Documentation, and RACI Matrices
- ServiceNow certification such as CSA (Certified System Administrator) or equivalent
- Experience within financial services, banking, insurance, or other highly regulated industries
- Familiarity with ServiceNow Data Foundations methodology
- Knowledge of the Common Service Data Model (CSDM)
- Experience developing executive presentations, assessment reports, and strategic recommendations for leadership audiences
Company Overview
Company H1B Sponsorship