[Remote] Business Analytics Advisor, C&CE Workforce Management - Evernorth - Remote

Note: The job is a remote job and is open to candidates in USA. Cigna Healthcare is dedicated to improving health and vitality through its divisions, including Evernorth Health Services. They are seeking a Business Analytics Advisor to support the Workforce Management team by delivering high-quality analytics, reporting, and insights to enhance operational decision-making and performance management across multiple lines of business.

Responsibilities

• Leverage data to answer business questions by identifying data needs, extracting data from relevant sources, and performing detailed analysis
• Use technical expertise (e.g., SQL, Python, PySpark) and analytical tools to explore operational data, identify trends, drivers, and outliers, and explain performance outcomes
• Support testing and monitoring efforts by defining metrics, tracking performance indicators, and identifying emerging issues
• Design, build, and maintain standardized reports and dashboards that support C&CE operational reviews and decision ‑making
• Enable self-service analytics by creating clear, ‑well-structured‑ reporting solutions using business intelligence tools including novel AI technologies
• Continuously enhance existing reports to improve clarity, usability, performance, and insight generation
• Ensure data accuracy, consistency, and reliability through validation, reconciliation, and quality checks
• Develop and maintain documentation for datasets, metrics, and reporting logic to support transparency and reuse
• Partner with data engineering and platform teams to improve data availability, structure, and scalability
• Respond to ad hoc analytical requests while identifying opportunities to standardize or automate recurring analyses
• Build repeatable queries, scripts, and datasets to reduce manual effort and improve turnaround time
• Support ongoing operational performance management through KPI tracking and recurring analytics deliverables
• Partner closely with cross functional stakeholder groups to align analytics outputs with business needs
• Communicate insights clearly through written summaries, visuals, and verbal explanations tailored to operational audiences
• Provide guidance and analytical expertise on recurring data questions and reporting challenges

Skills

• Bachelor's degree in analytics, statistics, mathematics, economics, computer science, business, or a related field
• Two years of relevant experience in data analytics, reporting, or business intelligence roles
• Advanced proficiency in SQL, including complex joins, subqueries, and performance optimization
• Experience with business intelligence and data visualization tools (e.g., Tableau, Power BI)
• Strong analytical and problem-solving skills with the ability to explain complex data clearly
• Excellent written and verbal communication skills
• Experience in workforce management for prior authorization, customer service, or client service analytics
• Proficiency in scripting or analytical language such as Python, PySpark
• Experience working with large or enterprise scale data platforms (e.g., Teradata, Oracle, SQL Server, Databricks)
• Familiarity with Agile delivery models and work management tools (e.g., Jira)
• Healthcare, insurance, or PBM industry experience

Benefits

• Annual bonus plan
• Medical
• Vision
• Dental
• Well-being and behavioral health programs
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year
• Paid holidays

Company Overview

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