[Remote] Product Manager II - Communications Center Automation
Note: The job is a remote job and is open to candidates in USA. Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. As a Product Manager II, you will streamline the workflow of non-emergency and emergency phone calls, managing product strategy and ensuring alignment with customer needs.
Responsibilities
- Define the product's vision and strategic direction, ensuring alignment with company objectives and customer needs
- Clearly articulate the business case and customer value for each initiative or feature
- Serve as the recognized subject matter expert on the product, the market, and the competitive landscape
- Translate product strategy into actionable plans, determining what to build and when to release it
- Build and maintain a detailed development roadmap for internal teams and a high-level roadmap for executives and customers
- Gather input from customers, internal stakeholders, and market research to shape the roadmap
- Partner with engineering and cross-functional teams to ensure delivery meets market needs and quality standards
- Collect and curate ideas from customers, sales, and internal stakeholders for the backlog
- Prioritize features by balancing user value, development effort, time to market, and competitive differentiation
- Track and evaluate product performance including feature adoption, customer satisfaction, and churn/renewal drivers
- Run trials, pilots, and MVPs to validate assumptions before broader launches
- Perform ongoing market and competitor research
- Collaborate internally with engineering, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team
- Engage externally with customers, end-users, and partners to gather feedback and ensure the product meets real-world needs
- Promote the product through training, sales enablement, webinars, and direct customer interactions
Skills
- Bachelor's degree in computer science, Business, or related field
- A minimum of 5–7 years of experience in a Product Management role
- Proven experience overseeing elements of the product development lifecycle
- Strong understanding of Agile frameworks, particularly Scrum or Kanban
- Experience with tools like JIRA, Confluence, or similar
- Highly effective cross-functional team collaboration skills
- Exceptional writing and presentation skills
- Strong organizational skills and attention to detail
- Advanced degree or relevant certifications (e.g., CSPO, SAFe PO) are a plus
- Experience with Aha! Product Management software
- Familiarity with software engineering concepts such as APIs, databases, and cloud
- Experience with Call Center software such as ACD, IVR and AI bots
- Demonstrated experience using AI tools to accelerate product workflows, including requirements generation, research synthesis, and user story drafting
- Familiarity with AI-native or spec-driven development (SDD) practices is a plus
Benefits
- Comprehensive benefits offering
- Variable compensation such as incentive plans or discretionary performance bonuses
- Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment
Company Overview