[Remote] Associate Solutions Consultant
Note: The job is a remote job and is open to candidates in USA. RF-SMART is a United States headquartered company that has delivered advanced software solutions for distributors, manufacturers, and retailers worldwide for over 40 years. They are seeking an Associate Solutions Consultant to learn the product, serve customers, and build a foundation for a long-term career in supply chain technology and customer success.
Responsibilities
- Shadow and support experienced consultants during live implementations, building the product fluency that underpins everything else you will do here
- Develop hands-on knowledge of RF-SMART's integration with ERP systems like Oracle NetSuite, learning how software maps to real warehouse and manufacturing operations
- Participate in discovery calls that uncover customer challenges and translate operational pain points into solution opportunities
- Configure demonstration environments that accurately reflect prospect and customer workflows, making the product come alive for the people evaluating it
- Build and maintain demo scripts, presentation materials, and documentation that strengthen the team's ability to deliver consistently
- Develop a working understanding of the technologies surrounding our software — mobile data collection, databases, networks, and printers — so you can speak credibly with technical stakeholders
- Lead refresher demos and Tips & Tricks sessions that help existing customers unlock more value from RF-SMART and deepen their product confidence
- Train customer SuperUsers and conduct Health Checks that surface improvement opportunities and strengthen the customer relationship
- Partner with Strategic Account Executives to support retention and renewal conversations, turning customer success into continued growth
- Collaborate with Sales Executives on prospect meetings, RFPs, and proof-of-concept exercises that move opportunities forward
- Represent RF-SMART at webinars, product videos, conferences, and industry events — bringing energy and expertise to every interaction
- Bring intellectual curiosity and adaptability to every challenge, because this role will keep evolving and so will you
Skills
- A genuine eagerness to learn — software, business operations, supply chain, and the customers who depend on both
- Strong communication skills — written and verbal, with the confidence to present to customers and collaborate across internal teams
- Exceptional organization — you manage competing priorities without dropping the ball, even when your calendar changes by noon
- A collaborative mindset — you thrive working alongside consultants, salespeople, and product managers, not just next to them
- Self-motivation and independence — whether in an office or a home office, you take ownership of your work without waiting to be told what to do next
- Basic technical curiosity — comfort navigating cloud applications and a willingness to develop working knowledge of databases, networks, and related technologies
- A customer-first mentality — one of RF-SMART's core values is 'We are Crazy for our Customers.'
- A degree in Supply Chain, Industrial Engineering, Logistics, Business, Operations Management, or a related field or up to 2 years with similar work experience
- Warehousing or distribution experience — internships, part-time work, or hands-on operational exposure
- Any familiarity with ERP systems (Oracle NetSuite a plus), WMS platforms, or mobile data collection tools
- Demonstrated prior remote work experience, if applying for a remote opportunity
Company Overview