[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Paciolan is a company that specializes in ticketing and live events, and they are seeking an Account Manager to serve as a trusted advisor to clients. The role involves consulting closely with clients, optimizing their use of the Paciolan platform, and identifying opportunities for operational efficiency and revenue growth.

Responsibilities

• Build, manage, and maintain events within the Paciolan platform
• Consult with clients on platform functionality and industry best practices
• Communicate custom eCommerce requests and requirements with development teams
• Deliver exceptional client service while identifying opportunities to drive incremental revenue
• Assist with planning, implementation, training, and ongoing management of new and existing client services and third-party integrations
• Participate in after-hours and weekend on-call rotations supporting clients and internal teams
• Operate independently while escalating risks appropriately
• Actively contribute to Go-To-Market product initiatives
• Demonstrate strong ownership and accountability in managing priorities and deliverables
• Build effective cross-functional partnerships to support business objectives and customer outcomes
• Contribute positively to team culture and collaboration
• Travel to client sites as needed
• Assist in the development of operating policies and procedures
• Perform various additional duties as needed

Skills

• 4+ years of progressive experience within the ticketing or live events industry, with a strong track record of managing complex client relationships and driving measurable outcomes
• Strong interpersonal skills with the ability to influence outcomes and maintain momentum across projects
• Demonstrated ability to operate in a consultative capacity, influencing client decisions while maintaining trust and credibility
• Demonstrated organizational and prioritization skills, with the ability to manage multiple, concurrent initiatives with precision and attention to detail
• Problem-solving, and critical thinking capabilities, with the ability to navigate ambiguity and develop effective solutions
• Excellent verbal and written communication skills, with the ability to convey complex concepts to diverse audiences
• Willingness and ability to travel overnight to support client needs
• Bachelor's degree preferred in Business, Communications, Marketing, or a related field; equivalent relevant work experience may be considered
• Experience working with the Paciolan platform

Benefits

• Medical
• Dental
• Vision
• Health Savings Account
• Life Insurance and Other Insurance Plans
• Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave
• 20 Paid Holidays
• 401(k) + Match
• Short/Long Term Disability
• Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.

Company Overview