[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Cortavo, Inc. is seeking a highly motivated Account Manager who excels at building client relationships and driving growth within their managed IT services portfolio. This role involves client advisement, revenue generation, and ensuring exceptional client experiences throughout the lifecycle, while also managing renewals and identifying upsell opportunities.

Responsibilities

• Meet sales targets and revenue goals
• 90% RENEWAL RATE
• $45,000 Monthly Hardware & Software Sales (Ramp up Plan TBD)
• Minimum 1 customer REFERRAL per month
• Minimum 1 REVIEW per month
• Leverage technical acumen to identify opportunities for cross-sell and upsell
• Conduct sales discovery sessions with existing accounts to capture relevant opportunity data for quote creation
• Deliver Cortavo solutions to decision makers
• Facilitate in the invoicing and collections process
• Create customer quotes and invoices for net new hardware or software purchases, projects, and hardware returns or requests as it relates to assigned accounts
• Partner with the engineering, service delivery, and project management teams to ensure client needs are addressed
• Assist with support escalation to ensure critical, business impacting issues are organized and resolved as quickly as possible
• Develop account plans and strategies as it relates to increased revenue growth
• Lead ‘Executive Business Review’ meetings to show customers the ongoing value of their Cortavo services
• Coordinate onsite client visits or lunches for local clientele
• Research contacts and accounts for firmographic data and collaborate with marketing on pertinent target messaging
• Provide consistent feedback to internal Company departments to improve processes
• Maintain accurate pipeline on a weekly basis
• Maintain updated knowledge of company sales offerings, products, and services
• Responsible for documenting activities, next steps, and status of accounts in Salesforce
• Meet customer renewal rate, reviews, and referral goals
• Lead 'Cortavo in Review' meetings to highlight the ongoing value and impact of Cortavo’s services throughout the customer’s agreement
• Prepare technical renewal discovery questions used in the Cortavo in Review renewal meetings to uncover upsell opportunity and solidify the renewal proposal to present to the customer
• Prepare and effectively sell the Cortavo renewal proposal and/or PowerPoint during renewal proposal meetings
• Progress renewals from open to closed won
• Document and update all renewal activities, next steps, contacts, and status of accounts in our CRM

Skills

• Bachelor's degree
• 4+ years of account management experience
• Experience with VIP and/or high MRR accounts
• Technical acumen for end user device sales
• Ability to effectively communicate and build rapport with C-level executives
• Excellent active listening skills
• Impeccable multi-tasking capabilities
• Ability to work well with others at the Company
• Exceptional verbal and written communication skills
• Ability to adapt and strong problem-solving skills
• Experience with all tools within the Company tech stack

Benefits

• Competitive salary, as well as employer, contributed health benefits
• Paid time off
• Company cell phone plan
• A seat on an energetic team that collaborates and pushes each other to be better
• A fast-paced but cooperative environment with endless potential for growth
• Hand-on mentoring allowing for personal development and company advancement opportunities
• Celebration events for team and Company successes throughout the year

Company Overview