[Remote] Account Executive

Note: The job is a remote job and is open to candidates in USA. Pace® Labs is dedicated to advancing science for the health and safety of communities. They are seeking an Account Executive responsible for promoting and selling their services within an assigned territory, focusing on customer retention and new business development.

Responsibilities

• Increase market share through new business development and expand wallet share within existing accounts in the assigned territory
• Visit customer locations to evaluate needs and promote services
• Maintain accurate customer records using automated systems
• Negotiate pricing, terms of sale, and service agreements; prepare quotes and bid specifications
• Engage prospective and existing customers to identify how products and services meet their needs
• Provide analysis, interpretation, and guidance to customers and internal stakeholders regarding sales policies, programs, and practices
• Recommend product or service solutions based on customer needs and technical capabilities
• Gather customer feedback and coordinate internal resources to ensure timely and effective responses
• Analyze sales data, performance metrics, and customer trends; present insights and recommendations to customers and management
• Ensure accuracy of sales and operational data through audits, reviews, and system checks; resolve discrepancies as needed
• Support development and execution of sales or cross-functional projects, including budgets, timelines, and resource planning
• Interpret and apply company policies, procedures, and relevant laws and regulations
• Contribute to team effectiveness and customer satisfaction through continuous improvement and collaboration
• Promote and support Pace Analytical’s mission through professional, cooperative interactions that foster a positive work environment

Skills

• Bachelor's degree in business, chemistry, operations, or a related field; AND two (2) years of customer-facing or support experience, including work with complex programs or operations; OR an equivalent combination of education, training, and experience
• Valid Driver's License
• Principles and techniques of effective sales and account management
• Sales program administration, policies, and procedures
• Methods for resolving customer issues and sales-related challenges
• Applicable sales laws, regulations, and compliance standards
• Understanding of testing services, equipment, and processes
• Computer systems and applications related to sales and customer management
• Project team collaboration and coordination principles
• Effective communication practices for customers and internal stakeholders
• Proper business English, including grammar, spelling, and punctuation
• Performing professional-level sales activities across multiple accounts and markets
• Managing and supporting sales functions and initiatives
• Training and supporting others on sales processes and procedures
• Contributing to project planning and execution as both a team member and individual contributor
• Interpreting and applying laws, regulations, and industry standards
• Preparing reports, proposals, and business correspondence
• Exercising sound judgment and independent decision-making
• Demonstrating professionalism, tact, and discretion in all interactions
• Delivering effective presentations to a variety of audiences
• Contributing to team and organizational goals
• Building and maintaining strong customer and internal relationships
• Ability to work in an office setting and use standard office equipment
• Ability to sit for extended periods
• Ability to lift and carry up to 10 pounds
• Vision to read printed materials and computer screens
• Hearing and verbal communication skills for in-person and telephone interactions

Benefits

• Comprehensive benefits program
• Competitive salaries
• Medical
• Dental vision
• 401K retirement savings plan (100% vested immediately in the employer match)
• Life
• Disability and voluntary benefits
• Paid time off for holiday, sick and vacation days
• HSA
• Wellness program
• Flexible spending accounts
• Tuition reimbursement
• Employee Assistance program
• Parental leave
• Optional legal coverage and ID theft

Company Overview