Patient Access Specialist - REMOTE - Must Reside in Pacific Time Zone
About the position This is a fully remote position; however, candidates must reside in and work from the Pacific time zone to support team collaboration and business hours. The Patient Access Specialist supports patients referred to Option Care Health to receive Specialty Infusion Services by coordinating referrals, intake documentation, and cross-functional communication to ensure a seamless transition into care. This role partners closely with referral sources, sales, pharmacy, nursing, and internal teams to support timely access to therapy while delivering a consistent, high-quality experience for patients and referral partners.
Responsibilities
- Engages with patient, referral source, sales, pharmacy, and nursing to coordinate discharge and secure nursing and delivery.
- Creates, communicates and obtains all required documentation for new referrals.
- Secures patient’s upfront payment including assisting patients to find avenues for payment where needed (identifies opportunities and directs patient to financial assistance program).
- Supports the ongoing activities needed to ensure clean claims on hold and denial management (follow-up on paperwork where missing).
- Assist Supervisor and Manager with special assignments as needed.
Requirements
- High school diploma or equivalent is required.
- Minimum of two years of experience in related experience required.
- Ability to multi-task and support numerous referrals/priorities at one time.
- Ability to work in a fast past environment.
- Must be detail-oriented and have a high degree of quality focus.
- High degree of customer service skills required.
- Ability to trouble shoot, problem solves and collaborate with cross-functional team members across sales and operation functions.
- Must reside in and work from the Pacific time zone.
Nice-to-haves
- Previous healthcare/medical billing experience preferred.
- May perform other duties as assigned
Benefits
- Medical, Dental, & Vision Insurance
- Paid Time off
- Bonding Time Off
- 401K Retirement Savings Plan with Company Match
- HSA Company Match
- Flexible Spending Accounts
- Tuition Reimbursement
- myFlexPay
- Family Support
- Mental Health Services
- Company Paid Life Insurance
- Award/Recognition Programs