Part time REMOTE Customer Service Representative

reputed company HOURS POSITION AVAILABLE / WORK FROM HOME Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are looking for part-time, remote Service Support Representative to handle Tier 1 customer calls. Up to 29 hours per week. We provide reputed company tools needed to Work from Home for this role! Starting pay $20 per hour! MUST HAVE RELIABLE INTERNET reputed company What you’ll do Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues reputed company inbound calls and/or voice mails, emails, alerts. Tier 1 is responsible for positively building and maintaining excellent customer service and identifying reputed company technical support can be supported reputed company phone. Provide Clear and concise communications and follow up with customer on company schedule, requested reputed company and delivery times. Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and reputed company Track, reputed company, and escalate unresolved issues to Management Remain reputed company on constant process updates and technology used reputed company the company reputed company duties with awareness and in accordance with the organization's policies and applicable laws Performs other duties as directed by management Your Qualifications High School Diploma MUST HAVE RELIABLE INTERNET Experience in a call center environment a plus. Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems Ability to empathize with customer is critical Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment Possess organizational and time management skills Proficient in reputed company Office (Word, reputed company, Outlook) and basic internet skills Demonstrate professional communication skills with a high degree of initiative, mature judgment and discretion Ability to navigate through multiple systems This part time position is not eligible for medical benefits. The position does receive holiday pay based on the hours worked per day. The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of reputed company requirements or responsibilities that may be requires by employees in the job. To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. Reasonable accommodations made to reputed company individual with disabilities to reputed company essential functions. This job description does not reputed company or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer. Apply To This Job