Multifamily Loan Servicing Senior - NYC - REMOTE
About the position At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: The Loan Servicing/Loan Accounting Group at Freddie Mac Multifamily is seeking a Loan Servicing Senior to manage a portfolio of Seller/Servicers for various multifamily products and providing exceptional customer service to internal and external business partners. This position manages servicing portfolios, including securitizations where Freddie Mac is Master Servicer and balance sheet loan products. Additional duties may include areas of specialization (e.g. CREFC IRP, servicer performance evaluation, bond credit enhancement disbursements, post funding mortgage disbursements, management reporting). The role monitors servicer performance and compliance with terms of business related to investor reporting, while ensuring customer satisfaction is maintained and service level standards are achieved. Our impact: Our team is responsible for the operations associated with all active Freddie Mac Multifamily loans and securities. This includes servicer reporting and remitting to Freddie Mac. These activities help to facilitate the corporate mission of liquidity and affordability of the rental housing market. Our success has resulted in Freddie Mac becoming the leader in the secondary mortgage market. Your impact: Act as the primary point of contact for Seller/Servicers in day-to-day loan accounting operations.
Responsibilities
- Ensure accurate reporting from Seller/Servicers and provide support as necessary to both internal and external partners.
- Collaborate with internal teams and external business partners.
Requirements
- Bachelor’s degree in Accounting, Finance, Business, or equivalent experience
- 5 - 7 years of experience with loan servicing/mortgage accounting
- Proficient use of Microsoft Office (Excel, Word, PowerPoint)
- Ability to deliver exceptional business results in a team environment
- Strong verbal and written communication skills
- Highly analytical with attention to detail, sound judgment, critical thinking, and problem-solving skills
- Ability to meet tight deadlines consistently
- Organized with the ability to multitask and manage competing priorities
- Occasional travel may be required to provide customer support and training
Nice-to-haves
- Strong team player
- Previous experience with investor reporting (performing loans and default servicing)
- Highly adaptable, able to navigate confidently in a fast-paced, dynamic environment
- Ability to work independently and solve problems proactively
- Broad understanding of commercial and multifamily mortgage standards and principles