Key Account Executive (Account Manager) - Louisville, KY
About the position Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. LabCorp is seeking a Key Account Executive to join our team the Louisville, KY territory. The territory for this position primarily covers Louisville, KY. The ideal candidate would reside within the territory.
Responsibilities
- Educate, instruct, and upsell all assigned and newly generated accounts in an assigned territory
- Function as a liaison between the client and the LabCorp operations team in relation to client needs
- Provide ongoing service and problem resolution to customer base
- Ensure customer retention by providing superior customer service
- Recommend solutions that are client focused and persuasive
- Provide account management for client’s day to day operations
- Upsell current book of business to increase organic growth
- Work closely with senior sales representatives to grow book of business
- Continuously provide educational material to the client base
- Resolve any customer related issues in a timely manner
- Meet and exceed monthly retention and upsell goals on a regular basis
Requirements
- High school or equivalent
Nice-to-haves
- Bachelor’s degree
- 2 or more years outside sales experience, or account management in healthcare
- Current or prior Labcorp experience
- Salesforce experience
- Proficient in Microsoft Office
- Ability to travel overnight as needed
- Valid driver’s license and clean driving record
Benefits
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan