Instructional Designer

At Percepta, we bring first-class service across each market we support. As an Instructional Designer working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing Instructional Designer analyzes the training needs for client-based programs. Works closely with clients to assess, develop, and implement training materials. Designs and develops new hire, cross-training, and other training materials using ADDIE and other curriculum development methodology. Evaluates and administers traditional and eLearning training solutions using various multimedia formats and authoring tools. Assess content development effectiveness to enhance training content as needed. Partner with Operations, Clients, and all other stakeholders to build knowledge checks, assessments, and training recommendations when needed. During a Typical Day, You’ll Duties and Responsibilities Design, Development, and Implementation (60%25) Design and develop learning objectives and outcomes. Partner with internal and external clients to create and edit training materials. Using Adult Learning Principles select the most effective instructional methods for delivery, including but not limited to, eLearning, Self-Paced Training, Instructor-Led Training (ILT), or Virtual ILT delivery methods. Design and develop facilitator and participant material for new hire, continuous, and cross- training by project. Design practical application scenarios including practical application exercises, role-plays, case studies, games, and simulations. Develop and maintain knowledge artifacts to be used in both training and production. Develop and conduct Train-The-Trainer (TTT) sessions. Maintain source materials and final content in a shared location (SharePoint) to be used for future development needs. Project and Program Management (20%25) Develop timelines and project plans for development, deliver project plans, and receive approval of timelines. Partner with all customers, (internal and external) to identify training needs by program. Schedule and lead regular project meetings with all clients (internal and external) to include communication of project status and development. Training Analysis/Evaluation (20%25) Conduct Front End Analysis (FEA) to identify curriculum objectives and development needs. This includes working closely with the client to identify scope, objectives, and approach of project. Conduct analysis on operational performance to identify knowledge gaps. Develop training action plans for individuals and groups based on performance needs. Using defined program metrics, measure the effectiveness of training and modify content when gaps are identified. Develop evaluations of content that are linked to the performance objectives to aid in validating content effectiveness. What You Bring to the Role Education Bachelor’s Degree (preferably in Instructional Design, Education, Adult Learning/Training, Graphic Arts, or other related educational fields) and relevant curriculum design experience required, or a combination of education and experience. ISD Certifications are highly desirable. Certifications in design programs (Articulate, Camtasia, Captivate, etc.) are highly desirable. Experience Minimum of 3 years of professional training and development experience 1-3 years of Instructional or Curriculum Design preferred Call Center experience is preferred. Skills Strong project management and organizational skills Ability to work with all levels of employee and management Creativity Ability to work in a fast-paced environment Ability to develop training material with short timelines Excellent writing, communication, and presentation skills Detail oriented Positive attitude Ability to prioritize business requests and self-manage workload and timelines Advanced computer skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, etc.) Design skills: Online design tools (Articulate Storyline 360, Camtasia, Captivate), and Photoshop, etc. Analytical, design and development skills Maintain a positive work environment that fosters team performance. Background in using methodologies like Kirkpatrick or Gagne to design and measure training effectiveness What You Can Expect Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role Hours of operation vary by program. About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. As a Percepta team member, you can expect the following: Culture of Service – to be treated like you are the customer from day one Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value in your contributions Respect – a team that is accountable, dependable and gives you their full attention Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth – lots of learning opportunities for aspiring minds Diversity – be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs provide incentives and promote physical, mental, and financial wellness. As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer. Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process. #LI-Remote