Individual Product Enrollment Specialist
Description The Enrollment Specialist will support Enrollment Department, which is responsible for member eligibility and enrollment. This team ensures member information is accurately loaded, updated, and maintained across systems, including the core enrollment system and pharmacy system, so there are no downstream impacts to member coverage, benefits, claims, pharmacy access, or coordination of care. This role will process a high volume of manual applications as well as 834 electronic enrollment files, which are files received from various employer groups to upload and maintain group membership information. The Enrollment Specialist will be responsible for reviewing enrollment requests, identifying and resolving errors, validating information, and ensuring all data is correct in the appropriate systems. On the first day, the new hire will complete departmental orientation. The Team Coordinator will review expectations for the employee, departmental policies, team workflows, and role-specific responsibilities. Training will last approximately 5 days, during which the employee will learn the basic functions of the job and receive hands-on training. After the initial training period, the new hire will be partnered with a seasoned Enrollment Specialist. The experienced Enrollment Specialist will observe their work, provide coaching and feedback, and help determine when the employee is ready to work independently. Feedback from the seasoned Enrollment Specialist will help the team determine when the new hire is ready to be released to manage assigned work on their own. Once trained, day-to-day responsibilities will include working through emails, responding to group or member inquiries, researching enrollment questions, processing updates, and making sure systems match what the group, member, broker, or benefit administrator is requesting. The Enrollment Specialist will process enrollments, terminations, demographic updates, manual applications, 834 file-related updates, and other enrollment-related transactions. uses a shared enrollment email mailbox that is worked by multiple team members throughout the day. Emails are categorized so the team can assign and track work across individuals. The Enrollment Specialist will be responsible for managing assigned emails, researching requests, resolving discrepancies, correcting errors, and ensuring all updates are completed accurately and timely. Accuracy is critical in this role because errors in eligibility or enrollment can directly impact a member’s access to care, claims processing, pharmacy benefits, and overall coordination of care. Skills microsoft outlook, Microsoft Teams, Enrollment, Claims Secondary Skills / Nice to Haves Previous individual plan, marketplace, exchange, or health insurance enrollment experience Job Type & LocationThis is a Contract to Hire position based out of Virginia Beach, VA. Pay and BenefitsThe pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Jul 10, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.