Inbound Customer Service

Overview

Join our dynamic team as an Inbound Customer Service Representative, where your enthusiasm and expertise will drive exceptional service experiences for our valued clients. In this role, you will be the first point of contact for customers seeking assistance with their financial services, ensuring their inquiries are handled efficiently and professionally. Your proactive approach and excellent communication skills will help foster trust and loyalty, making a real difference in our customers’ financial journeys. This paid position offers an exciting opportunity to develop your skills within a vibrant, supportive environment committed to your growth. You will see that this opportunity requires a few extra steps in the enrollment process. It will be worth it, because the possibilities are endless!

• Fingerprinting is required for this program. Agents must agree and consent to following disclosures before fingerprints can be submitted: Fair Credit Reporting Act Disclosure & Authorization, FBI Individual Rights, and Consent for Collection of Biometric Data. Must have your own computer/equipment.!! Tech scan is mandatory!

This is a MAX program, which means that Service Partners on the Fiserv Money Network/Direct Express MAX program are expected to service 50 hours (100 intervals) per invoice period* - throughout their Production SOW - to earn a service revenue incentive of $0.50 per hour ($0.25 per interval). Service Partners who do not service more than 50 hours (100 intervals) will receive $14.50 per hour ($7.25 per interval) and will not be eligible for the MAX program in the future.

• The invoice periods run from the 1st of the month to the 15th and from the 16th to the 30th/31st.​

Responsibilities

• Respond promptly and courteously to inbound customer calls related to banking, financial services, and account inquiries
• Assist customers with data entry tasks, updating account information accurately and efficiently
• Identify potential fraud or suspicious activity by analyzing customer interactions and transaction patterns, contributing to fraud prevention efforts
• Provide clear explanations of banking products and services, promoting sales opportunities where appropriate
• Resolve customer issues by troubleshooting problems and offering effective solutions while maintaining a positive attitude
• Communicate complex information in a straightforward manner, ensuring customer understanding across multiple languages if applicable
• Document all interactions thoroughly in the system, maintaining accurate records for future reference

Qualifications

• Proven experience in customer service or call center environments, preferably within financial services or banking sectors
• Strong communication skills in English; multilingual or bilingual abilities are highly desirable to serve diverse customer bases
• Familiarity with financial sales techniques and a keen interest in promoting banking products and services
• Knowledge of fraud prevention and detection practices to safeguard customer accounts
• Excellent analysis skills to assess customer needs quickly and accurately
• Proficiency in data entry with attention to detail to ensure data integrity
• Ability to remain calm under pressure while managing multiple inquiries effectively

Join us and become part of a team dedicated to delivering outstanding service while growing your career in the vibrant world of financial services. Your energy, expertise, and passion for helping others will make a meaningful impact every day! Pay: $15.00 per hour Benefits:

• Flexible schedule
• Paid training
• Referral program
• Work from home

People with a criminal record are encouraged to apply Work Location: Remote