Implementation & Onboarding Specialist | $80K-$100K + Bonus + Equity + Remote | Award Winning AI Marketing SaaS Company
About the position
- As a MarTech Implementation Specialist, you will own the technical onboarding and ongoing execution for our clients’ customers. You will manage integrations, tracking accuracy, and platform configuration to ensure clients launch smoothly and achieve measurable results quickly.
- This role operates in a high-volume, fast-paced environment, handling multiple technical cases per day (10-20) with a strong emphasis on speed, accuracy, and execution over relationship management. - This is a doer role.
- You will act as the technical bridge between clients, product, and engineering, translating business requirements into reliable system configurations while proactively identifying opportunities to improve processes and automation.
- Responsibilities
- Own and execute technical platform setup and configuration for clients, including Everflow configuration and Shopify integrations.
- Independently diagnose and clearly articulate root causes and fixes for tracking and integration issues, involving Engineering only when necessary
- Manage client onboarding from post-contract through go-live, ensuring accurate tracking and smooth integrations.
- Lead technical discovery during sales handoff and translate business needs into system configurations.
- Project manage technical client requests and issues through resolution with speed and clarity.
- Troubleshoot tracking, integration, and reporting issues using tools such as Chrome DevTools and Postman or other API testing tools.
- Execute business-driven updates such as commission changes, feature rollouts, and configuration adjustments.
- Build and maintain SOPs, documentation, and troubleshooting guides for recurring workflows.
- Serve as the primary technical point of contact for clients, communicating solutions clearly and confidently.
- Collaborate with engineering and product teams to scope and deliver client-specific needs.
- Surface recurring technical issues and automation opportunities to improve the platform and client experience.
- Requirements
- 3-5+ years of experience owning technical onboarding, integrations, and execution for customer-facing SaaS platforms, ensuring fast time-to-value and reliable outcomes.
- Must have experience with either of the following or very similar: Everflow, Impact, or PartnerStack.
- Hands-on experience troubleshooting Shopify conversion, checkout, and post-purchase tracking.
- Direct experience with affiliate tracking, attribution, pixels, webhooks, and transaction IDs.
- Ability to diagnose issues and state fixes clearly.
- Comfort owning issues end-to-end without engineering as the first line of defense.
- Background in technical, client-facing roles with strong project management skills.
- Ability to translate business requirements into technical workflows and clear documentation.
- Hands-on troubleshooting experience using tools like Chrome DevTools and API testing tools.
- Demonstrated ability to operate with urgency, precision, and ownership in a fast-paced environment.
- Must be able to work in a fast-paced environment with the ability to prioritize, multitask, perform well under pressure, meet deadlines, and wear multiple hats.
- Excited to work in a startup environment; you have a track record of being adaptable to changing priorities in a fluid, high-growth environment.
- Benefits
- Fully remote role (North America or Central/South America).
- High ownership and autonomy in a technical, client-facing role.
- Opportunity to work on an AI-first SaaS platform used by fast-growing brands.
- Professional development