Customer Service Rep

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. The Customer Service Representative ensures timely responses to incoming communications from patients, advising them on financial obligations and facilitating account resolutions.

Responsibilities

• Answer incoming telephone calls while demonstrating clear, courteous, and professional verbal communication skills
• Assess and respond to the needs of patients, medical staff, and community
• Communicate with the patient regarding any necessary follow up
• Contact patient or available source to obtain required information to ensure accurate patient billing
• Provide customer service by phone, electronically, and in person to internal and external customers by accurately answering account related questions regardless of payor
• Record data or make account updates as necessary as information is presented through a call, MyChart, or correspondence
• Refer account to appropriate work queue or department if more detailed follow-up or additional information is required
• Resend account by reprinting, rebilling, or faxing the account to team handling account or insurance payor, as necessary
• Document all communication or review of account in the system in a comprehensible manner
• Meet personal and team qualitative and quantitative targets

Skills

• High School Diploma/GED
• 1 Year Customer Service Experience
• 3 years Patient Accounting Experience

Benefits

• Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org

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