Implementation Manager
Responsibilities
On-Site Implementation & Relationship Management: Provide onsite training and post-deployment support to clients, ensuring they are successfully utilizing our robotics systems. Serve as the primary point of contact for clients during the implementation phase, building and nurturing strong, long-term client relationships. Work closely with clients to understand their evolving needs, ensuring our solutions are tailored to their specific project requirements and future goals. Leverage insights from implementation to identify opportunities for expanding and deepening client relationships, working to enhance customer satisfaction and loyalty. Project Management: Lead and manage the end-to-end implementation of the FieldPrint Platform for construction projects with Dusty's clients, from initial planning and design through to deployment and final layout signoff. Coordinate project schedules, resources, and stakeholders to ensure successful on-time delivery of solutions. Identify and resolve any implementation challenges, ensuring projects stay on track and meet client expectations. Monitor and report on project progress, risks, and milestones to senior leadership. Cross-functional Collaboration: Work closely with the engineering and R&D teams to ensure the products meet client specifications and can be deployed efficiently. Collaborate with Dusty's customer support team to provide post-implementation support and ensure ongoing satisfaction. Collaborate with the sales team to identify and pursue new business opportunities within existing client accounts. Support the sales team in preparing proposals, presentations, and customized solutions for potential clients. Push opportunities with marketing for deliverables such as case studies, multi media content, web features, speaking engagements, and more. Regularly sync with account and finance teams to ensure clients are billed accurately and timely. Continuous Improvement: Develop and refine internal implementation processes to improve efficiency and scalability across multiple projects. Contribute to the development of best practices and customize external operating procedures for Dusty's largest customers. These procedures should be created in partnership with the client to create a repeatable plan to implement the FieldPrinter. Gather feedback from clients and internal teams to improve the functionality, usability, and deployment processes of our solutions. Risk Management: Proactively identify project or account risks and work to mitigate them by implementing risk management strategies. These risks could include billings or contract risk resolution. Troubleshoot and resolve technical issues during implementation, collaborating with engineering teams as necessary.
Requirements
Education: Bachelor's degree in Construction Management, Engineering, Robotics, or a related field (or equivalent work experience). Experience: 2+ years of experience in construction project management, implementation, deployments, or customer facing roles. Preferred experience with robotics, automation, or other technology solutions in construction or manufacturing. Skills & Competencies: Strong project management skills, including proficiency in project management software (e.g. Asana, Jira, Notion etc.). Familiarity with construction software tools such as AutoCAD, Revit, Bluebeam, Procore etc. Excellent problem-solving, critical thinking, and analytical skills. Exceptional communication and interpersonal skills with the ability to build strong relationships with clients and internal teams. Strong understanding of construction processes, safety standards, and compliance requirements. Ability to thrive in a fast-paced, entrepreneurial environment, with the flexibility to adapt to changing circumstances, prioritize competing demands, and make informed decisions quickly to drive organizational and project success. Preferred Certifications: OSHA 10 or OSHA 30 (or willingness to obtain within 60 days of hire). Physical Requirements & Travel: Up to 75% travel to customer construction sites across North America. Comfortable spending extensive time on active construction sites — including exposure to heat, cold, dust, and noise — while training and supporting customers. Must wear and work in personal protective equipment (PPE) as required by jobsite policies. Must be able to lift and carry a minimum of 65 lbs. Valid driver's license and a personal vehicle available for transporting Dusty FieldPrinters; mileage reimbursed per Dusty travel policy. Location: This position is remote, allowing you to work from home. It is preferable that you reside near a major airport in the Central or Central/Eastern USA, with cities such as Chicago, Atlanta, Denver, and Dallas being prime examples. Why Join Us? Innovation: Work with cutting-edge robotics technology in a rapidly growing industry. Impact: Be a key player in transforming the construction industry with automation and robotics solutions. Growth: Opportunity for personal and professional growth in an exciting, forward-thinking company. Culture: Join a dynamic, collaborative team that values innovation, problem-solving, and continuous improvement. How to Apply: If you're passionate about technology and construction, and you thrive in a fast-paced, dynamic environment, we'd love to hear from you!