Hybrid Warehouse and Customer Support Rep (38762)

Emser Tile LLC, a national leader in the distribution of high-quality ceramic tile and natural stone, is seeking a versatile Hybrid Warehouse and Customer Support Representative for our local branch. The role involves delivering outstanding customer service, managing warehouse operations, and collaborating with team members to support branch goals.

Responsibilities

• Act as the primary point of contact for clients, including Builders, Designers, General Contractors, and walk-in customers, delivering outstanding customer service both in person and over the phone
• Greet customers, resolve inquiries and complaints, and build lasting relationships as the “face” of Emser Tile for new and regular clients
• Enter and verify orders and account information in the JDE system and ensure accurate recordkeeping
• Work collaboratively with the Branch Operations team and Sales Team members to deliver exceptional customer experience and support branch and market goals
• Support the ISR and / or Operations Manager with walk-in showroom customers
• Perform warehouse operations as needed, including inspecting, identifying, handling, consolidating, labeling, stocking, picking, packing, and shipping inventory according to company policies
• Maintain and reconcile warehouse inventory, promptly address discrepancies, and generate inventory reports under supervisor direction
• Efficiently handle will-call customers and ensure professional service throughout their experience
• Assists in showroom maintenance as needed, including cleaning , updating samples and labels and conducting monthly showroom audits
• Performs inventory receiving, recording, issuing, and transporting goods (tasks as required), ensuring accuracy and efficiency
• Assist Operations Manager and / or ISR prepare basic sample boards for branch or customer showrooms
• Other tasks as assigned to support both customer service and warehouse operations

Skills

• 1-3 years of experience in building, construction, design, or warehouse environments preferred
• Results-driven, customer-focused, highly organized, and detail-oriented
• Ability to work effectively as part of a team and thrive in a busy environment
• Outstanding leadership, critical thinking, decision-making, and listening skills
• Strong relationship-building skills and composure under pressure, with a commitment to open communication and trust
• Knowledge of database and query functions; functional computer skills required
• Ability to accurately read and respond to non-verbal communication
• Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking
• Ability to create and produce basic sample boards and handle inventory safely and efficiently
• Must be able to pass a background check
• Ability to operate a forklift safely and efficiently will be required
• Forklift certification and experience using a wet saw are a plus
• Bilingual in Spanish and English preferred, or other language as appropriate for the area

Company Overview