[Remote] Bilingual Customer Service

Note: The job is a remote job and is open to candidates in USA. SE Health is a not-for-profit social enterprise advancing health with heart. They are looking for Bilingual Client Registrars to provide non-clinical support to patients and healthcare providers across Ontario, ensuring high-quality service through phone and virtual channels.

Responsibilities

• Collect demographic, symptom, and other information from patients, and accurately enter this information into systems in order to ensure that patients receive appropriate health care service
• Maintains a professional caring attitude when interacting with caller/patients, providing outstanding customer service at all times
• Following defined workflows and scripting; prioritizes symptoms, assists patients, navigates patients to the appropriate program for clinical assessment/information, and/or refers patients to community information and programs
• Understands and knows how to prioritize patient symptoms based on the information provided
• Documents accurately and promptly

Skills

• Minimum High School Diploma, with a College diploma in office administration or medical terminology preferred
• Bilingual in French and English, must be fluent in both oral and written skills
• Must be located in Ontario
• Exceptional customer service, communication, computer, and software skills are required
• Ability to self-direct and self-organize, and to accurately record required information/details are a must have
• Ability to work shift work including evening, overnight, and weekend hours with flexibility in shift duration; includes sitting for long periods of time. Rotation repeats providing predictability for planning
• Able to work independently as well as part of a team, with excellent verbal and written skills is required
• Excellent organizational skills
• Well-developed interpersonal and customer service skills, to effectively communicate with clients
• Effective problem-solving and conflict management skills
• This is a physically demanding position and requires hand, arm and shoulder dexterity, sensory ability, standing, sitting and frequent movement
• Knowledge of Call Center concepts and medical terminology considered an asset, with Call Centre and/or Healthcare experience highly desirable

Benefits

• Comprehensive benefits
• Pension
• Flexible pay options
• Car-loan support
• Housing solutions
• Exclusive staff perks
• Work from home
• Supportive, inclusive culture
• Tuition support
• Training
• Meaningful career pathways

Company Overview