Global Support Engineer

The Role We are seeking a Global Support Engineer who is excited to offer top-notch support to and advocate for our users! This is an opportunity to work cross-functionally with various teams to ensure that we are meeting user needs while keeping ease of receiving support high. If you are an exceptional multi-tasker with a track-record in support that can juggle many different priorities and responsibilities from research to troubleshooting to problem solving all day long, all while managing your time effectively, this may be the right role for you. Day-to-Day Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarter Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users Have a clear understanding of the needs and workflows of users Balance and prioritize multiple tickets at once, conduct research, and maintain an ongoing support queue Delight users through effective and efficient communication and resolution of issues Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution Maintain communication with users and internal stakeholders to ensure an excellent user experience Basic Qualifications 2+ years experience in a support role (preferably with B2B or SaaS) Strong written and verbal communication skills in English Proficiency in at least one programming language Ability to remain focused and flexible despite competing priorities Organizational, research, and time-management skills Strong troubleshooting and problem-solving skills A collaborative, helpful, and empathetic team player A quick and agile learner that can adjust strategies quickly Able to effectively identify severe issues and escalate them properly Excited about joining a fast-paced startup and working harder than they have ever worked before.