Experienced Healthcare Customer Specialist – Remote Part-Time Opportunity for Data-Driven Professionals to Enhance Client Experience and Drive Business Growth at careerzynith

Introduction to careerzynith and the Industry careerzynith is a pioneering digital health company that is revolutionizing the way individuals, providers, employers, health plans, government organizations, and communities approach well-being. Our mission is built on the philosophy that "we are all together better," and we are dedicated to making high-quality care more accessible and affordable for everyone. As a leader in the digital health space, careerzynith is committed to empowering people to take control of their health journeys through positive behavior change, guided by our comprehensive, data-driven virtual health platform. Position Overview The Healthcare Customer Specialist plays a vital role in ensuring the seamless management of client data across careerzynith's processes. As a Subject Matter Expert (SME) on client-level data, data submission, ingestion processes, and other data-intensive operations, you will be responsible for overseeing the day-to-day processing of incoming client data and serving as the escalation point for both clients and team members. Your expertise will be crucial in driving data quality and governance for audit data analytics, supporting operational needs, and running reports for internal and external stakeholders.

Key Responsibilities

• Data Processing: Act as the day-to-day processor of incoming client data, assisting with data collection, entry, processing, and delivery to systems.
• Quality Control: Run reports for internal and/or external clients, providing key data elements to leadership, and prepare, proof, and edit documents and spreadsheets to ensure accuracy and quality.
• Operational Support: Serve as the point of escalation for clients and team members regarding data issues, propose solutions to ensure business continuity, and provide operational support specific to client data for payor engagement managers.
• Data Governance: Ensure a comprehensive understanding of all internal and external data and reporting processes, maintaining adherence to data confidentiality and security standards at all times.
• Additional Duties: Perform other duties as assigned to support team and organizational objectives, contributing to the overall success of careerzynith.

Requirements

To be successful in this role, you will need to possess a combination of technical, educational, and soft skills that enable you to excel in a fast-paced, data-driven environment. Technical Requirements

• Preferred knowledge of programming languages, such as Structured Query Language (SQL).
• Proficiency in Microsoft Excel for data set analysis.

Education and Experience

• Bachelor's degree is preferred, with a proven ability in data analysis, management, or similar roles being advantageous.

Soft Skills

• Excellent verbal and written communication skills for effective collaboration with clients, providers, and internal partners.
• Strong presentation skills, with the ability to articulate complex data insights to various stakeholders.
• Effective problem-solving abilities, with a strong focus on analytical thinking and creative solution development.
• Strong Conscious Leadership skills that promote ethical and inclusive practices, fostering a culture of collaboration and respect.

Work Style

• Ability to work both independently and collaboratively as a team member, with a willingness to adapt to changing priorities and deadlines.
• Ability to travel within the United States as needed, with a flexible approach to work arrangements and locations.

Nice-to-Haves In addition to the essential requirements, the following skills and experiences are desirable:

• Additional certifications or training in data analytics, healthcare data management, or related fields.
• Experience working in digital health or with healthcare data platforms, with a deep understanding of the industry and its challenges.

Benefits and Career Growth Opportunities At careerzynith, we are committed to supporting the growth and development of our team members, offering a range of benefits and opportunities that include:

• Competitive compensation package, with a focus on recognizing and rewarding outstanding performance.
• Comprehensive benefits program, including health, dental, vision, and other benefits that support your well-being and quality of life.
• Opportunities for professional development and career advancement, with a focus on continuous learning and skill development.
• A dynamic, supportive, and innovative work environment that fosters collaboration, creativity, and growth.
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