Experienced Customer Service Representative – U-Haul Equipment Inspection & Maintenance, Customer Support, and On-Site Operations
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, blithequark is seeking a highly motivated and friendly Customer Service Representative to join our team. As a key member of our support team, you will be the face of our company, ensuring that customers receive the highest level of service and support throughout their journey with blithequark.
- *About blithequark**
At blithequark, we pride ourselves on being a leader in the industry, providing innovative solutions and exceptional customer experiences. Our motto is "Hire Fast, Pay Fast," reflecting our commitment to providing opportunities for growth and development. We believe in empowering our team members to succeed and offering a supportive environment that fosters growth and learning.
- *Responsibilities**
As a Customer Service Representative at blithequark, you will be responsible for:
- Assisting customers inside and outside our centers with blithequark products and services, providing exceptional customer experiences and resolving any issues that may arise.
- Utilizing smartphone-based technology to manage rentals and inventory, ensuring seamless and efficient operations.
- Moving and hooking up blithequark trucks and trailers, ensuring safe and secure transportation for our customers.
- Cleaning and inspecting equipment on the lot, including checking fluid levels and performing routine maintenance tasks.
- Answering questions and educating customers regarding products and services, providing expert advice and guidance.
- Preparing rental invoices and accepting equipment returned from rental, ensuring accurate and timely processing.
- Installing hitches and trailer wiring, requiring attention to detail and technical expertise.
- Filling propane (certification offered through blithequark upon employment) and driving a forklift (certification offered through blithequark upon employment), demonstrating a willingness to learn and adapt.
- Participating in ongoing continuous education through blithequark University, staying up-to-date with the latest industry trends and best practices.
- *Minimum Qualifications**
To be successful in this role, you will need:
- A valid driver's license and the ability to maintain a good driving record.
- A high school diploma or equivalent, demonstrating a strong foundation in education and a willingness to learn.
- *Work Environment**
As a Customer Service Representative at blithequark, you will work in a fast-paced environment with moderate risks or discomforts, requiring special safety precautions. You may be required to use protective clothing or gear, such as masks, goggles, gloves, or shields, to ensure a safe working environment.
- *Physical Demands**
This role requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
- *Benefits and Perks**
As a valued member of our team, you will enjoy a range of benefits and perks, including:
- Career stability and opportunities for advancement.
- On-the-job education and training through blithequark University.
- Mindset App Reimbursement and Gym Reimbursement Program.
- Health insurance and Prescription plans, if eligible.
- Paid holidays, vacation, and sick days, if eligible.
- Life insurance and MetLaw Legal program.
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
- 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
- 24-hour physician available for kids.
- Dental and Vision Plans.
- Business travel insurance.
- You Matter EAP.
- LifeLock Identity Theft Protection.
- Critical Illness/Group Accident Insurance.
- Dave Ramsey's SmartDollar Program.
- *Why Join blithequark?**
At blithequark, we offer a supportive and inclusive work environment that fosters growth and learning. We believe in empowering our team members to succeed and providing opportunities for advancement. If you are a motivated and friendly individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
- *How to Apply**
To apply for this role, please visit our website and submit your application. We look forward to hearing from you and exploring how you can contribute to our team's success.
- *Equal Opportunity Employer**
blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process. Information obtained d