Dispatcher 1 - Remote

Location: Remote: California, Colorado, Arizona, Oregon, Hawaii, Florida, Nevada, North Carolina, Tennessee, or Oklahoma Location Status: Work will be primarily performed remotely from home office. Employee will be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race’s Telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required. 100% Company-Paid Medical and Dental Benefits Free Fiber Internet Service Comp: $18 to $20 per hour Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose. Position Impact: The Dispatcher 1 plays a critical role in coordinating and managing the efficient deployment of field service personnel and resources. This position involves scheduling, routing, and dispatching teams to meet customer needs and service requirements promptly. The Dispatcher 1 monitors real-time operations, adjusts schedules as needed, and communicates effectively with field staff to resolve any issues or delays. They are responsible for maintaining accurate records, ensuring compliance with company policies and safety regulations, and optimizing routes to enhance productivity. This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization. Qualifications and Experience:

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High School Diploma or GED or equivalent combination of education and experience is preferred
• Minimum of 0-1 years’ experience in dispatch operations, preferably in the telecom industry preferred
• Minimum of 0-1 years’ Salesforce or equivalent required
• Must be able to type at least 40 words per minute, certification required
• Familiarity of dispatching best practices, with hands-on experience using dispatch software and tools to optimize operations required
• Understanding of safety regulations and industry best practices related to field service operations and logistics management required
• Proven geographical knowledge of service area and ability to read maps required
• Ability to work flexible hours, including evenings and weekends, as scheduled
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language desirable

Skills:

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software

Essential Duties and Responsibilities: Service Request Management:

• Primarily processes the received queue and schedules Customers for installation
• Reviews and processes the Preorders and schedules Customers for installation
• Receives incoming service requests from customers
• Assigns appropriate technicians based on skills, availability, and location
• Maintains accurate records of service calls, including details and technician information

Service Call Monitoring and Resolution:

• Monitors service calls to ensure timely resolution and escalates issues as needed
• Coordinates with other departments to meet service level agreements
• Maintains records of technician availability and adjusts schedules when necessary

Dispatch Operations and Administration:

• Performs administrative tasks related to dispatch operations (data entry, filing, report generation)
• Ensures compliance with company policies and procedures related to service calls, technician safety, and customer service

Continuous Improvement:

• Continuously monitors dispatch operations for opportunities to improve efficiency, quality, and customer satisfaction

Work Schedule and Availability:

• Ability to work flexible hours, including evenings and weekends, as scheduled

Additional duties as required. Why Join Our Team:

• Join a tight-knit crew—no faceless corporation vibes here
• Growth