[Remote] Enterprise Customer Success Director

Note: The job is a remote job and is open to candidates in USA. Nabla is a healthcare technology company that leverages machine learning to enhance the clinician's experience in patient care. They are seeking an experienced Enterprise Customer Success Director to manage key accounts, drive product adoption, and ensure customer satisfaction. The role involves developing relationships with enterprise customers and collaborating with internal teams to shape product offerings based on customer feedback.

Responsibilities

• Customer Relationship Management: Develop and maintain strong relationships with key enterprise accounts, understanding their needs and helping maximize the impact of our product. Assess and demonstrate value to customer stakeholders, turning pilots into success studies, and developing champions of Nabla’s product
• Provider Onboarding: Lead the onboarding process for new customers, ensuring a smooth transition for all providers and quick adoption of our product
• Performance Tracking: Monitor account health and performance metrics, providing regular reports and insights to internal stakeholders
• Customer Expansion: Collaborate with the sales team to identify and secure expansion opportunities with existing customers
• Feedback and Advocacy: Gather and analyze customer feedback, advocate for customer needs within the company, and collaborate with the product team to shape the product roadmap

Skills

• 7+ years of experience in customer success, account management, or a related role, preferably at a SaaS healthcare technology company
• Strong experience in and understanding of the healthcare industry and the needs of clinicians
• Excellent interpersonal and communication skills, with the ability to build trust with a wide range of customer stakeholders
• Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions
• Ability to quickly learn and understand complex technical products and explain them to non-technical users
• Ability to thrive in a fast-paced, dynamic startup environment and manage multiple priorities effectively
• Candidates must be currently authorized to work in the United States and must be able to maintain authorization to work in the United States without requiring employer sponsorship, now or in the future
• Experience with EHR integration is a plus

Benefits

• Competitive salary and stock options
• 100% individual coverage for Medical, Dental, and Vision insurance
• Unlimited paid time off and 11 national holidays
• Unlimited sick leave
• Paid leave for new parents
• $1,500 to purchase home office equipment
• Full ownership of your time and schedule

Company Overview