Desktop Support Analyst
StepStone Group is a global private markets specialist delivering tailored investment solutions and advisory services. They are seeking a Desktop Support Analyst to provide centralized information and support management services, acting as the first point of contact for technical support requests and resolving incidents related to various devices and applications.
Responsibilities
- Act as an initial point of contact for technical support requests by phone, email, and in person
- Act as local IT point of contact for local office based issues
- Perform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications
- Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base
- Understanding of basic networking and system administration
- Contribute to IT projects
- Resolve technical issues, identify and document persistent problems
- Ensure a positive user experience through timely and professional service
Skills
- Strong customer service and communication skills
- Ability to communicate technical details to non-technical users
- Ability to prioritize work load effectively
- Able to work independently with minimal supervision
- Good troubleshooting skills and willingness to seek out existing issues
- 1-3 years of technical support experience, desktop or helpdesk support preferred
- 4 year college degree
- Experience with ServiceNow a plus
- Knowledge of Crestron Audio Visual equipment a plus
- ITIL Framework exposure a plus
- Working knowledge of Windows 11, Office 365, Copilot, Active Directory, Exchange, Windows Server and Entra ID
- PC hardware and software support
- Ticketing and incident documentation
- Managing Projects End to End
- Testing and Evaluating new Technologies
Company Overview
Company H1B Sponsorship