Customer Service Representative I
Watts Water Technologies is focused on providing safe, clean water for the world through innovative water solutions. They are seeking a detail-oriented Customer Service Representative to deliver excellent service to both B2B and B2C clients, addressing inquiries and ensuring customer satisfaction with their water filtration products.
Responsibilities
- Respond to Customer Inquiries: Handle incoming calls and email requests from customers regarding water filtration products, services, and water quality concerns
- Provide Product Information: Offer detailed information on product specifications, features, benefits, and maintenance guidelines to help customers make informed purchasing decisions
- Order Processing: Manage orders, track shipments, and coordinate returns or exchanges when necessary
- Customer Education: Educate customers on the importance of water quality, filtration options, and regular system maintenance to enhance product performance and longevity
- Resolve Complaints: Address customer complaints in a professional and timely manner, escalating complex issues to the appropriate departments when needed
- Maintain Records: Accurately document customer interactions, service requests, and technical issues in the CRM system for future reference and follow-up
- Collaborate with Teams: Work closely with sales, technical support, and operations teams to ensure seamless customer experiences and the timely resolution of any product or service-related issues
Skills
- High school diploma or equivalent required; a Bachelor's degree in a related field is a plus
- Minimum of one year of experience in a high-volume customer service role, preferably in water filtration, environmental services, or a related industry
- Familiarity with water quality standards and filtration technologies is an advantage
- Ability to understand and explain technical concepts related to water filtration systems
- Proficiency in using CRM systems, Microsoft Office Suite, and relevant computer software applications
- Demonstrated proficiency in typing, grammar, and proper phone etiquette
- Knowledge of customer service principles and practices
- Strong verbal and written communication skills, with the ability to speak and write clearly and accurately
- Effective listening skills and a customer-focused approach
- Ability to work both independently and collaboratively in a team environment
- Strong problem-solving skills with attention to detail
- Multi-tasking capabilities and the ability to manage high-volume tasks efficiently
- Maintain exemplary attendance and punctuality
- Demonstrate a commitment to excellence and professionalism in customer interactions
Benefits
- Competitive compensation based on your skills, qualifications and experience
- Comprehensive medical and dental coverage, retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
Company Overview