Customer Care Advisor - German and English Speaker - Part-Time
Location: Remote (UK or Ireland) Hours: Part-Time | 20 Hours within: - Monday – Friday: 6:30am – 10:00pm - Saturday & Sunday: 9:00am – 5:30pm Are you passionate about delivering exceptional customer service? Are you fluent in German, and English? Join Mountain Warehouse, a growing global brand, as we continue our mission to make the outdoors accessible for everyone. We're looking for a friendly, motivated, and multilingual Customer Care Advisor to join our vibrant, remote team.
About the Role
Reporting to the Customer Care Team Leader, you'll play a vital part in creating outstanding experiences for our customers—before, during, and after their purchase, whether online or in-store. This is a part-time remote position suited to someone who loves solving problems, working as part of a team, and making a positive impact in every customer interaction. Key Responsibilities - Provide fast, friendly, and effective support via phone, live chat, and email - Help customers throughout their journey—from product queries to post-purchase care - Collaborate with internal teams to provide timely resolutions - Monitor and report customer trends to improve our service - Take ownership of your personal development and contribute positively to the team - Maintain strong performance aligned with KPIs and company values We would like to meet someone who is - Fluent in German, and English (spoken and written) - Previous experience in a customer-facing role (retail, contact centre, hospitality etc.) - Clear, confident communicator with excellent written skills - Comfortable handling challenging conversations with empathy and professionalism - Familiar with tools like Outlook, Word, Excel, and web browsers - Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus - Positive, energetic, and proactive with a “can-do” attitude - Thrive in a fast-paced environment and enjoy working as part of a supportive team Benefits - Competitive salary and benefits package - Fully remote - Holiday allowance - 50% staff discount & 25% for family and friends - Pension scheme