Commercial Lines Senior Account Manager (Bilingual)
Location: Hybrid (Florida) or Remote (Florida- if not within 50 miles of an Acrisure office) About Acrisure: A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: Acrisure is seeking a bilingual (English/Spanish) Senior Account Manager to join our growing Commercial Lines teams Florida team. The Senior Account Manager is the primary day-to-day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. This role requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery. Responsibilities: Develop marketing strategy for new and renewal business with Producer. Obtain underwriting information directly from clients. Advise clients on coverage changes and additions. Educate clients on policy coverages, changes, exclusions, and needs. Negotiate and secure quotes with Underwriters. Maintain knowledge of commercial lines coverage and rating rules. Understand carrier appetites and underwriting guidelines. Use carrier websites for quoting and policy changes. Prepare insurance summaries, schedules, quotes, and proposals. Complete applications and documentation. Bind coverage and confirm binder accuracy. Verify policy and endorsement information. Respond to client inquiries and report claims. Issue Certificates of Insurance and Auto ID Cards. Manage cancellations and ensure resolution. Invoice and pursue prompt payments. Maintain accurate electronic and client files. Support Producers and agency goals. Perform other duties as assigned. Requirements: 5 years' experience in Commercial Lines with complex accounts. Bilingual (English/Spanish) Strong written and verbal communication skills. Team-oriented and customer service focused. High attention to detail and ability to perform repetitive tasks. Proficiency in Microsoft Word, Excel, and agency systems. Education and Experience Valid 2-20 Florida insurance license. Some college education preferred. #LI-Hybrid #LI-Remote #LI-SS1 Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us: At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including: Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected]. Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you.