Client Development Specialist
Burnham Law is committed to providing excellence in client representation and fostering a supportive workplace. They are seeking a Client Development Specialist who will be the first point of contact for individuals seeking legal support, guiding them through the intake process with empathy and professionalism.
Responsibilities
- Respond promptly to inbound leads via phone, email, and online inquiries
- Gather and input detailed information into our intake system
- Build rapport and trust with individuals navigating emotionally charged legal issues
- Schedule consultations with attorneys and ensure all necessary information is prepared
- Follow up on unresponsive leads and assist with client outreach
- Collaborate with attorneys and staff to ensure a seamless transition from intake to representation
- Maintain confidentiality and accuracy in all client communication and documentation
- Perform conflict checks
- Track lead source and conversation data to support marketing and business developments
- Assist with administrative support like uploading documents, confirming information, etc
- Ability to assist with optional after-hours or weekend on-call coverage is a plus ( Monday - Friday 6 PM - 9 PM, Saturday - Sunday 9 AM - 9 PM, Holidays 9 AM - 9 PM)
Skills
- Bilingual in Spanish (or other languages) is a bonus but not required
- Excellent verbal and written communication skills
- High emotional intelligence and the ability to support clients experiencing distress
- Comfortable managing high-volume communication by phone and email
- Strong data entry skills and the ability to navigate intake systems efficiently
- Detail-oriented, organized, and able to prioritize in fast-paced environments
- Self-motivated, dependable, and adaptable to shifting priorities
- Experience in a law firm is a major plus
- Experience in legal intake, client development, sales, or customer service is strongly preferred
Benefits
- Competitive pay
- Company matching 401(k)
- Medical, dental, vision, and other ancillary benefits
- Paid time off
- Paid holidays
- Company-paid parental leave benefit, in accordance with firm policy and in addition to any applicable state or legally required leave benefits
- Bonus opportunities
- Company-paid quarterly luncheons
- Monthly lunch-and-learn sessions to support professional growth and mental wellness
- Employee Assistance Program
- Opportunities for professional development and growth
- Emphasis on work-life balance
- Flexible work arrangements
- Onsite Snack/Drink Room
Company Overview