[Hiring] Telephonic Interviewer LPN - A @illumifin
Role Description This position performs telephonic interviews for clients who have applied for insurance. We are seeking a schedule of Mon-Fri, 11a-8p CST. Training will be for 2 weeks Mon-Fri, 8a-4:30p CST. Telephonic Interviewer Responsibilities
- Conducts telephonic interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions.
- Receives calls from CSR area to complete telephone interviews with Long Term Care applicants.
- Uses pre-determined follow-up questions needed for a thorough collection of data.
- Gives concise, accurate documentation on client's health history.
- Accurately documents history and lifestyle information essential to the Underwriting process using pre-determined, scripted follow-up questions.
- When necessary, tactfully refocuses applicants who wander off the subject.
- Completes all interviews in a timely manner, according to department guidelines.
- Maintains an 85% productivity level as measured by the Management Operating System in place (MOS).
- Maintains a minimum 96% quality standard on all telephonic interviews.
- Other duties that are assigned.
Qualifications
- Valid and current LPN license.
- Education: high school diploma.
- Proficient in basic computer software with the ability to troubleshoot basic computer issues, including Microsoft Office Suite.
- Must type at least 40 words per minute.
- Basic functional math skills.
- Performs work accurately and efficiently under deadline pressures.
- Heavy telephone contact with both customers and internal company staff.
- Heavy keyboard and computer use.
Requirements
- Education: Associate's Degree or Bachelor's Degree in Business Administration (preferred).
- 2 years of nursing experience (preferred).
- Database experience preferred.
- 1-2 years of prior geriatric and/or mental health nursing and assessment experience (preferred).
- Work From Home (WFH) Employees must have high speed internet connectivity and an analog or digital phone line.
Benefits
The base pay for this position is starting at $23/hour depending on experience and qualifications.