Chief of Staff - Medicaid Clinical Care Delivery

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Chief of Staff/Lead Director, Strategic Planning will serve as a key member of the Medicaid Care Management leadership team, and strategic planner for the VP of Medicaid Clinical Care Delivery. The incumbent will represent the team and its leadership by either leading or participating in cross functional, cross business or enterprise initiatives independently.

Required Qualifications

• 5+ years of experience functioning in Director or Sr Director level role, responsible for making decisions with large scale impact to the dept or organization
• 10+ years of experience managing cross functional initiatives with a high degree of complexity
• Proven ability to deliver results in complex /fast paced environment with senior and executive leader quality and professionalism.
• Proven ability to lead planning initiatives to develop and support business goals, organizational design, and successfully execute on corporate projects/initiatives.
• Proven ability to work with complex operations structures to ensure goal scorecards are completed timely each quarter. Ability to informally lead Sr Leaders to execute on goals and deliver results, while ensure misses have a clear mitigation plan.
• Proven ability to work with multiple and complex reporting systems/structures, represent the team and its leadership by delivering high quality, timely senior management reports. Analyze report data and work with impacted area to develop, communicate and monitor mitigation plans.
• Proven ability to be able to work in a faced-paced and complex environment to partner with our HR team to facilitate talent review sessions, regularly report on talent mobility, and ensure alignment to the talent goals of Aetna Clinical Services.
• Proven ability to deliver high-quality communications, presentations, responses and analysis of a wide range of requests by working quickly, independently and with minimal direction.
• Proven examples of the ability to model professional behaviors that are consistent with representing a VP and that demonstrate a strong bias for inclusion, collaboration, building trust, driving for and delivering results, and supporting innovation and change.
• Proven ability to lead the development and deployment of communications and presentations from the VP to the Organization, Department and to Executive Leadership partners with high professional standards.
• Has demonstrated the ability to maintain and deliver consolidated, monthly view of open regulatory audits, open internal audits, significant regulatory inquiries and remediation/mitigation plans for detected compliance issues.
• Has demonstrated skills to be able to lead our senior team through annual goal and operations planning and year-round monitoring and report out, inclusive of budget and finance management, staffing needs, contract requirements and various operations activity requests by Corporate.
• Must be able to lead meetings by being prepared, professional, with excellent communication skills, and ability to create vision for why the information is being presented and what that means to the meeting participants.
• Lead monthly staff meetings, Sr Leader meetings, town-halls and other meetings as requested by setting the agenda, coordinating materials/speakers, ensuring presentations are ready, leading sessions and ensuring follow-up on action items.
• Facilitate coordination of Colleague Experience programs which will include colleague survey action planning, alignment to Aetna Clinical Services Culture Initiatives, HR Change Ambassador initiatives, and our Diversity & Inclusion initiatives.
• May lead a team of project management talent
• Advanced skills in Excel and PowerPoint.
• Experience with QuickBase development/build vs only end user experience.
• Advanced written and verbal communication skills - with experience to present information to various audiences at the level needed for that audience.
• Advanced experience in collecting and analyzing data

Preferred Qualifications

Experience with project management by running projects, working with or leading project managers. Understanding of PMBOK methodologies Understanding of and experience with Program Design and Process Improvement methodologies Understanding and experience with business budgeting and forecasting - working with Finance partners