Care Coordinator (Alabama)
About the position Cosán is a leading healthcare services organization committed to delivering exceptional patient care and innovative solutions to providers and partners. Join a mission-driven, collaborative team that values compassionate care and meaningful patient outcomes. As a Care Coordinator, you’ll play a vital role in closing gaps in patient care and making a real difference in the lives of those managing chronic conditions.
Responsibilities
- Manage an assigned panel of 400-450 patients and conduct required monthly outreach to ensure continuity of care.
- Conduct 50-60 daily outbound calls to patients, providing care plan support and health coaching aligned to their specific needs.
- Maintain call quality standards through consistent engagement and professional communication in every patient interaction.
- Collaborate with clinical teams, providers, and caregivers to identify and address clinical and social needs.
- Support care coordination goals by staying on schedule with monthly outreach targets.
- Close gaps in patient care through Chronic Care Management, Behavioral Health Integration, and Remote Physiological Monitoring services.
- Advocate for patient needs by actively listening to concerns, investigating issues, and communicating solutions to the patient’s care circle.
- Partner closely with providers, clinical teams, and caregivers to support positive patient outcomes.
- Document all patient interactions in real time using the care coordination platform.
- Maintain HIPAA compliance in all patient communications and documentation.
- Maintain accurate, real-time documentation to support care coordination goals.
Requirements
- Must hold a nationally recognized medical assistant certification (CMA, RMA, CCMA, NCMA, CMAC, or equivalent state-issued MA-C). OR Certified Pharmacy Technician (CPhT)
- Minimum 2 years of clinical experience in a primary care, hospital, or specialty healthcare setting.
- Experience with Electronic Medical Records (EMRs) and strong computer navigation skills.
- Proficiency in multiple technology platforms and ability to navigate complex systems.
- HIPAA-compliant home office setup with minimum 50 Mbps download / 5 Mbps upload internet capability.
- Must be legally authorized to work in the United States.
Nice-to-haves
- Experience in care coordination, chronic care management, or behavioral health integration.
- Familiarity with remote patient monitoring (RPM) or remote physiological monitoring platforms.
- Previous experience managing large patient panels (200+).
- Bilingual capability (English and Spanish preferred).
Benefits
- Paid Time Off + Company Holidays.
- Medical, Dental, Vision Insurance.
- Complimentary Life Insurance.
- 401(k) Plan.
- Optional Short-Term, Long-Term Disability, Critical Illness & Accident coverage.
- Employee Assistance Program including mental health resources.
- Company-provided equipment (laptop, monitor, headset, etc.).