Experienced Customer Service Representative – Work from Home Opportunity at careerzynith
Are you a customer service professional looking for a new challenge? Do you want to join a dynamic team that makes a real difference in people's lives? Look no further! careerzynith is seeking an experienced Customer Service Representative to join our team of passionate fundraisers working from the comfort of their own homes.
About careerzynith
careerzynith is a Canadian agency on a mission to inspire fundraising. We provide a warm and friendly voice to the largest and most respected charities in Canada. Our team is passionate, engaged, and extremely effective. We call existing supporters to raise funds for important causes around the globe. So while there are no cold calls or high-pressure tactics, we are a performance team and results matter. We hope they motivate you as well.
Role Description
As a Customer Service Representative at careerzynith, you will be the face of our organization, connecting with donors, sponsors, and supporters to raise funds for vital causes. Each day and each call can be different, and we encourage you to think creatively about how to delight our supporters. You will be responsible for:
- Finding new child sponsors, welcoming new donors, renewing event participants, and inviting donors to give monthly
- Thanking, connecting, engaging, and inspiring our supporters
- Developing new ways to delight on every call
- Working collaboratively with our team to achieve our fundraising goals
- Providing exceptional customer service and building strong relationships with our supporters
What You Can Expect from Us
* Permanent, full-time employment with consistent hours and growth opportunities
- A competitive hourly rate of $20.00 - $24.00, with bonuses
- Engagement with world-class charitable organizations
- 100% paid training and health benefits (at 3 months)
- Training opportunities, lunch-and-learns, workshops
- Team culture and activities, ice breakers, community events
- A dynamic and supportive work environment that encourages growth and development
What We're Looking for
* A minimum of 2 years' customer service and call centre experience
- Excellent communication and interpersonal skills
- Availability to work 1:00pm to 10:00pm Mon -Thu and 10:00am to 7:00pm Fri (EST)
- Availability to work occasional Saturday shifts (10:00am to 5:00pm)
- Technical savvy and self-reliance
- A newer-version Windows PC or laptop computer (Apple or Mac are not supported)
- A professional work from home office space
- High-speed cabled internet connection (min of 25 mbps down/5 mbps up)
- A USB headset and webcam
Why Join careerzynith?
* Be part of a team that makes a real difference in people's lives
- Enjoy a low-stress role with great rewards
- Have opportunities to grow and develop your skills
- Work from the comfort of your own home
- Be part of a dynamic and supportive team culture
How to Apply
If you're a motivated and customer-focused individual looking for a new challenge, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We thank everyone for their interest, but only the best qualified candidates may be contacted.
careerzynith is an equal opportunities employer
careerzynith is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class. We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates who participate in all aspects of the selection process.
Apply Now!
Ready to take the first step towards a rewarding career with careerzynith? Apply now and join our team of passionate fundraisers working from home! Apply for this job