Business Development Specialist
Tuff Shed, Inc. is seeking a Business Development Specialist to join their growing Business Development Center in South Metro Denver. The role involves engaging with prospective customers, guiding them through their buying journey, and setting up appointments for Sales Design Consultants.
Responsibilities
- Respond promptly to inbound leads via phone, email, text, and web inquiries
- Conduct outbound follow-up calls to re-engage dormant and aged leads
- Qualify prospects based on project scope, budget, timeline, and location
- Maintain consistent touchpoint cadence to nurture leads until ready to buy
- Lead generation through social media and other platforms
- Schedule qualified appointments for Sales Design Consultants
- Confirm, reschedule, and follow up on appointments to reduce no-shows
- Maintain detailed notes in CRM to ensure smooth handoff to field sales
- Accurately update customer records in CRM system
- Track lead progression and disposition status
- Meet or exceed daily, weekly, and monthly KPIs
- Provide exceptional service and product education
- Help customers navigate the custom options available through the Retail Channel
- Assist customers with larger and more complex builds through the Retail Channel
- Assist customer’s questions about concrete services and foundation work
- Educate customers on Tuff Shed products, customization options, and financing
- Build rapport and trust to create a positive first impression of the brand
Skills
- High school diploma or equivalent required
- Strong communication skills with a confident phone presence
- Ability to handle objections and create urgency
- Comfortable managing high call volumes in a performance-driven environment
- Highly organized, self-motivated, and results-oriented
- Ability to learn quickly and adapt in a fast-paced setting
- Proficiency in Microsoft Office and CRM system (Salesforce preferred)
- Ability to work independently and solve problems effectively
- Customer-first mindset with consultative sales experience
- Customer service or sales experience preferred
- Experience in home improvement, construction, or retail sales is a plus
- CRM experience (Salesforce or similar) strongly preferred
Benefits
- Competitive compensation and bonus programs (based on position)
- Medical Benefits including Virtual Visits- The care you need-when, where and how you need it!
- Dental & Vision Benefits
- Flexible Savings Account (FSA)
- Employee Stock Ownership Plan (ESOP) – You’re more than an employee - Get rewarded for long and loyal service with ownership interest in the Company
- Paid Time Off and Paid Holidays.
- 401(k) plan
- On-Demand Access to Your Pay! - Why wait until pay day?
Company Overview